Welcome to Charitybuzz!

You are now part of an exclusive community of people who live well and do good. As a new Charitybuzz member, you’ll find a constantly changing inventory of extraordinary experiences and one-of-a-kind luxury items, all benefiting important charities.

1. Shop around

You can shop in a number of different ways:

• View the Homepage to see our latest auctions and highlights of our latest curated collections
• Explore by Category to see lots by topics like Celebrity, Entertainment, Music, Travel, Sports, etc., as well as subcategories like Meet & Greet or Behind the Scenes. Each category and subcategory can be sorted by Closing Next, Estimated Value, and Newly Added. Categories available from the Explore tab in the top navigation or from the Homepage on the left column. 
• Search by Charity in the top navigation to shop by benefiting organizations currently on the site.
• Search by Lots to find the latest items that match your specific tastes. Search Alerts can email you when newly added lots match a search term you’re interested in. To set up, click on the Subscriptions tab in your account and turn on the Saved Search Alerts at the bottom of the page. Then when viewing any search results, click “Create Email Alert” to create an alert using that search term.

2. Bid

Find something you like? Click any lot to see its page where you can enter your bid. Some things to keep in mind when bidding:

• A Minimum Bid is the lowest amount you can bid for an auction at any time. If there are no bids yet, this is the lowest amount you can use as the starting bid. If bidding has begun, the next available Minimum Bid amount will be posted on the lot page in the bid box. Click the “+ Min. Bid” button to place that dollar amount in automatically.
• A Max Bid is the most you are willing to pay for an auction item. Consider placing a Max Bid if you don't have time to monitor an auction. Your Max Bid won't be displayed to other bidders, but will be displayed as the current bid based on the bidding increment. You won't pay the Max Bid amount unless another bidder's bid increases your bid to the next increment up to or beyond your max. [LINK TO URL]
• Be sure to click the Confirm button (otherwise your bid will not be placed.)

3. Watch

To keep track of auctions you’re interested in, click +Watchlist from the thumbnail or Add to Watchlist if you’re on the auction page. Your Watchlist can be found in your My CB page by clicking on "My Watches" in the explore list or in the left navigation.

4. Follow the Action

Throughout the bidding process, Charitybuzz sends you updates on what's happening. For your convenience, many are also found on lot pages themselves. Below are a few important ones:

• Bid Confirmation – A confirmation letting you know we've received your bid on a lot.
• Outbid Notice – A notice telling you that you've been outbid on a lot and how to re-bid if desired.
• Watch Reminders – Reminders that any lots you're watching are closing soon.

5.  Discover New Inventory

Lives are busy. Charitybuzz sends you a few digest emails about upcoming lots to help you shop in advance:

• Buzzworthy Email – As a Charitybuzz user, you’ll now receive our Buzzworthy email every Tuesday with the newest batch of brand new, exciting auctions.
• Closing Today Email – You’ll also receive emails on Wednesday and Thursday of the lots that are closing that week.
• Past Bidder Email – As you bid, we’ll tailor emails that pertain to your specific interests so you won’t miss out on items that match your passions.

6. Learn More

Use our Notification Center and FAQs to stay up to date on Charitybuzz

• Notification Center – Get important notifications and product update information from our Notification Center. To find it, click the bell icon you used to get to this message so you’re up to date with the latest Charitybuzz has to offer.
• Frequently Asked Questions (FAQ) – See the FAQ to explore other important topics.

The Charitybuzz Redemption Center is a one-stop shop for coordinating your experiences, from schedule confirmation to messaging, voucher delivery, and management. Below are notes on how it works:

1. After winning...

Your lot is settled for payment and pushed over to your Redemption Center. Access the Redemption Center through the “Redeem” tab on your account page. 

2. Discuss details

From there, use the messaging tool to coordinate the details with your redemption contacts.

3. Confirm dates

As details are finalized, you (the winner) should request a date for your experience in accordance with the specifics of your lot. After that, your redemption contact will be notified to confirm your request. 

Once fully confirmed, just enjoy your experience!

Physical items on Charitybuzz usually involve shipping. Below are highlights on how shipping typically works:

1. After winning...

Information on your item will be emailed to you. Details may include:

• Tickets, certificates, and merchandise are typically shipped with signature required, unless otherwise specified, via professional carrier. 
• In some cases, tickets will be left at the venue's "Will Call" window under the winner's name. 
• Merchandise is insured for the winning amount.

2. Shipping Fees

The minimum shipping, handling, and applicable insurance charges are as follows:

• Non-tangible items – $9.95
• Hard copies of tickets and certificates – $14.95
• Merchandise – Shipping and handling charges for all merchandise will be determined based upon the winning bidder's shipping address

3. Additional Charges

Additional shipping fees may appear as a separate charge after the final cost has been determined. These charges are based on several factors including, but not limited to:

• Oversized packaging 
• Physical weight 
• Fragile packaging 
• Warehousing fees 
• Customs fee for shipments outside the U.S. 
• Additional domestic and international insurance.
   

Need Help?

You can find more detailed information in our FAQs. You can also email us at info@charitybuzz.com or call (212) 243-3900 Monday – Friday 9 AM – 6 PM ET.

Happy Bidding!

– Team Charitybuzz