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Frequently Asked Questions

Joining And Logging In

How do I join Charitybuzz?

Why do you need my credit card information if I haven't won anything yet?

Does it cost anything to join?

Why do I have a $1 pending charge from Charitybuzz on my statement or account?

Why wasn't I notified that you would be attempting to validate my card?

Where can I find my CVV? What is this?

Is my personal and credit card information safe on your site?

Are you going to sell my email address to spammers?

Can children bid on auction items?


I forgot my password. How do I log in?

Can I change my password?

How do I choose or change my username?

Can I delete my unused or expired credit cards on file?

How can I update my credit card information?

Can I alternate charges between credit cards?

Browsing and Searching

General Tips

Can I search auctions by charity beneficiary?

Can I track items I'm interested in?

Can I see what's new at Charitybuzz?

How come I can't see the winning bid amount?

What makes a Deal?

Why must I be logged in to watch an item?

How do I find out more about charities I’d like to support?


How do I place a bid?

How does my bid help charities?

How do I become eligible to bid?

Why do I keep getting redirected from the bid screen when I attempt to bid?

Why do I need to have valid shipping information on file in order to bid?

Why do I need a valid credit card to bid?

I don't live in the United States. Can I bid?

In what currency am I placing my bid?

Can I retract a bid?

What does Max Bid mean?

When I place a max bid, what happens if someone bids later at the exact same amount as my original max bid?

When I place a max bid, what happens if someone sets up a max bid later at the exact same amount as my original max bid?

What is Reserve Bid?

What are the bidding increments?

Will I get notified if I am outbid?

What does Live Bid mean in the auction lot title and description?

Why did the auction extend by 10 minutes after I placed my bid?

What happens if I bid the same amount and at the time as someone else?

What does Meet & Greet mean?

How do I know if I'm the winning bidder?


How do I pay for an item?

In what currency will my auction win be charged?

Why does my single Charitybuzz purchase appear on my statement as a charge labeled RECURRING?

Shipping and Handling

Will I be charged sales tax?

Is the amount I paid for an auction item tax deductible?

Can I have items that I win shipped to a different address?

How do I redeem my Charitybuzz reward?

What is a buyer’s premium?

When does buyer’s premium go into effect?

Why is Charitybuzz charging a buyer’s premium?

Is the buyer’s premium taxed?

Is the buyer’s premium tax deductible?

Redeeming My Winnings

When will I receive my item?

How do I arrange the celebrity experience I won?

Does Charitybuzz conduct background checks?

I have a specific request for an experience but don't see it on your site. Can you help me?

Partnering with charitybuzz

Can my nonprofit work with Charitybuzz?

Does Charitybuzz charge partners an upfront fee to host an auction?

What percentage of funds raised goes to the nonprofit?

Custom Experiences

What are Custom Experiences?

How does it work?

What types of experiences can I request?

Where does the money go?

Do I need to make a deposit?

When will my credit card be charged in full?

What are the full details or terms for each experience?

Can I purchase an experience as a gift?

Will Charitybuzz perform a background check?

What is the minimum age requirement to make a purchase?