Graphic Designer (New York, NY) To Top

Charitybuzz is looking for a talented, motivated Graphic Designer to join our expanding Marketing team. This role is integral in connecting customers with the most incredible once-in-a-lifetime experiences and items, and reaching new audiences.

Key Responsibilities:
- Own and execute all design needs and activities for the Charitybuzz auctions, buy-now shop and ACCESS VIP business lines, and overall corporate initiatives and branding.
- Deliverables may include campaign- or theme-based design concepts and assets, website homepage and theme page banners, customer email banners and designs, social media and other advertising content, landing pages, site pop-ups, and more.
- Constantly explore, research, and challenge the status quo with new creative design ideas and best practices.
- Develop branding concepts and narratives, and clearly communicate ideas to relevant stakeholders.
- Conceptualize and produce designs for seller-side endeavors, asserting our value prop on the b2b side of the business.
- Deliverables may include campaign one-pagers, case studies, and annual theme calendars.
- Assist teams such as customer service in designing and producing physical branded material.
- Provide other digital design support when needed, such as for landing pages and wireframes in partnership with UX/UI Designer.

Requirements:
- Proven experience in a professional digital design role, and ability to clearly present design concepts.
- Bachelor's degree in digital design, graphic design, or a related field (or equivalent work experience).
- A portfolio of previous digital design work to showcase experience and creativity.
- Solid knowledge of design software programs, such as Sketch, InVision, and Adobe Creative Suite; HTML and other technical knowledge is a plus.
- Desire to dedicate professional efforts toward generating social impact.
- Ability to come into Midtown Manhattan office 2x/week, as well as a quiet workspace for working remotely.

Reports to: VP, Marketing

Salary: $65,000 base, 7.5% annual bonus potential

Charitybuzz is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law.

Contact Information

  • To email us, jobs@charitybuzz.com.
  • To fax us, dial (212) 937-3358.
  • Mailing address is 437 Fifth Avenue, New York, NY 10016

Administrative Assistant (New York, NY) To Top

The Charitybuzz Accounts Team seeks a full-time, hourly Administrative Assistant to provide exceptional operational support to client partners and account managers. Charitybuzz has raised $550M to-date for more than 4,500 charities in 110 countries.

JOB RESPONSIBILITIES
Support Account Managers:
• Create and edit auction descriptions for publication on the site.
• Review donation information and request additional details as needed from both
clients (non-profit partners) and donors.
• Correspond with clients and donors with a high level of service and
professionalism.
• Liaise with Customer Concierge to collect redemption and shipping information,
and to assist with customer inquiries.
• Liaise with Marketing department regarding upcoming campaigns, confirmed
inventory, and promotional needs.
• Gather and label physical inventory.
• Become a brand ambassador by demonstrating thorough knowledge of Charity
Network’s business model and comprehensive suite of services.

EXPERIENCE AND REQUIRED SKILLS
• Bachelor’s Degree required
• Must be tech-savvy, self-driven, and enjoy working with a fast-paced,
collaborative team.
• Must be able to prioritize and handle multiple tasks simultaneously.
• Detail-oriented, extremely organized and able to focus under pressure and
tight deadlines.
• Ability to act independently, operate proactively and have a
passion/appreciation for the company’s vision.
• Comfortable in a remote working environment, with access to a dedicated and uninterrupted work area during business hours.
• The ability to make decisions, solve problems, and prioritize assignments.
• Superior written and verbal interpersonal communication skills.

Contact Information

  • To email us, jobs@charitybuzz.com.
  • To fax us, dial (212) 937-3358.
  • Mailing address is 437 Fifth Avenue, New York, NY 10016

Customer Care Representative (New York, NY) To Top

OVERVIEW

Charitybuzz, the premier online auction site featuring extraordinary experiences and one-of-a-kind luxury items benefiting important charities, seeks a Customer Care Representative to provide exceptional support for our high net worth community of auction bidders, winners, and internal teams. This position will report to the Customer Service Manager.

RESPONSIBILITIES:

Customer Care

  • Responds to incoming auction and website-related phone calls and emails
  • Resolves customer complaints and issues
  • Assists auction winners with scheduling and redemption
  • Provides support for auction payment settlement and collection
  • Provides customer support for Shipping department as needed

Customer Account Management

  • Provide dedicated account management for assigned top bidders, including auction support, payment assistance, redemption & scheduling assistance as needed
  • Provide concierge-level scheduling assistance to winners of high dollar auctions and select custom experiences
  • Provides scheduling and tracking assistance for winners of major annual and themed auctions

Inter-department liaison

  • Performs data collection and capture of customer feedback
  • Supports client/donor management
  • Website/Admin troubleshooting and Dev implementation support
  • Contact/correspondence routing to all other departments
  • Refund determinations and entry

QUALIFICATIONS:

  • Bachelor’s Degree required.
  • Superior written and verbal interpersonal communication and customer service skills.
  • Excellent phone manner.
  • The ability to make decisions, solve problems, and prioritize assignments.
  • A minimum of 2 years experience dealing in a high-end, high-touch hospitality environment.
  • Experience in a remote working environment.
  • Must have access to a dedicated and uninterrupted work area during business hours.

Contact Information

  • To email us, jobs@charitybuzz.com.
  • To fax us, dial (212) 937-3358.
  • Mailing address is 437 Fifth Avenue, New York, NY 10016