Private Client Experience Specialist (remote) To Top

WHO WE ARE:

Charitybuzz Access is an invitation-only private member’s club and the private sale’s arm of Charitybuzz, the world's largest impact marketplace with more than $500M raised for charity to date. Charitybuzz Access specializes in making dreams come true for members. We offer extraordinary experiences and unique luxuries unavailable to the general public as well as highly bespoke experiences, organized upon request - all in support of important charities making a difference! We are proud to work with many of the world’s brightest stars, inspiring leaders and change-making organizations to offer unparalleled access to the people, places and events that define our generation and redefine what it means to live the good life.

POSITION OVERVIEW:

The Private Client Experience Specialist provides operational support for the Access team to help ensure the smooth promotion, sale and delivery of exceptional experiences and items that enhance the lives of members while meeting fundraising goals. On any given day, you could be helping to tee up a private meeting with a rock star, working out details for a master class with a sports champion, or finding that unique piece of memorabilia - all to raise funds for incredible charities.

This is a truly unique opportunity to join a new and fast-growing division in a mission-critical and collaborative role. If you have excellent people’s skills coupled with writing and project-management proficiency, a passion for doing good, and a love of entertainment, we want to hear from you!

The Charitybuzz office is located in Midtown Manhattan and is available on an as needed basis.

RESPONSIBILITIES:

Business Development and Marketing
- Works with internal teams, charities and partners to curate and manage outstanding experiences for Access members
- Brainstorms creative experience and event ideas and provides pricing estimates, and best practices to maximize fundraising
- Assists with lot creation and the editing of compelling experience and item descriptions for publication on the Access private member portal
- Manages the development and deployment of weekly emails to strategically targeted donor prospects

Fulfillment and Sales Support
- Works to fulfill incoming member requests by presenting offers to appropriate stakeholders
- Project manages the fulfillment process from conception through to redemption
- Manages payment processing, reconciliations, sales contracts and client confirmation documents.
- Reviews weekly accounting reports for accuracy
- Oversees redemption process and customer experience to ensure white glove service

SKILLS:

  • Bachelor’s degree required
  • Excellent written, and verbal communication skills
  • Understanding of the luxury consumer and luxury market
  • Attention to detail and proven ability to manage multiple priorities simultaneously
  • Collaborative working style - must work well in a team
  • Ability to think and react in a high-energy fast paced environment
  • Proficient at project management
  • Finger on the pulse of all things entertainment -related!
  • Email marketing experience and strong IT and CRM system skills a plus - Campaign Monitor and Zoho CRM ideal

REPORTS TO:

VP, Charitybuzz Access

Contact Information

  • To email us, jobs@charitybuzz.com.
  • To fax us, dial (212) 937-3358.
  • Mailing address is 437 Fifth Avenue, New York, NY 10016

Customer Care Representative (New York, NY) To Top

OVERVIEW

Charitybuzz, the premier online auction site featuring extraordinary experiences and one-of-a-kind luxury items benefiting important charities, seeks a Customer Care Representative to provide exceptional support for our high net worth community of auction bidders, winners, and internal teams. This position will report to the Customer Service Manager.

RESPONSIBILITIES:

Customer Care

  • Responds to incoming auction and website-related phone calls and emails
  • Resolves customer complaints and issues
  • Assists auction winners with scheduling and redemption
  • Provides support for auction payment settlement and collection
  • Provides customer support for Shipping department as needed

Customer Account Management

  • Provide dedicated account management for assigned top bidders, including auction support, payment assistance, redemption & scheduling assistance as needed
  • Provide concierge-level scheduling assistance to winners of high dollar auctions and select custom experiences
  • Provides scheduling and tracking assistance for winners of major annual and themed auctions

Inter-department liaison

  • Performs data collection and capture of customer feedback
  • Supports client/donor management
  • Website/Admin troubleshooting and Dev implementation support
  • Contact/correspondence routing to all other departments
  • Refund determinations and entry

QUALIFICATIONS:

  • Bachelor’s Degree required.
  • Superior written and verbal interpersonal communication and customer service skills.
  • Excellent phone manner.
  • The ability to make decisions, solve problems, and prioritize assignments.
  • A minimum of 2 years experience dealing in a high-end, high-touch hospitality environment.
  • Experience in a remote working environment.
  • Must have access to a dedicated and uninterrupted work area during business hours.

Contact Information

  • To email us, jobs@charitybuzz.com.
  • To fax us, dial (212) 937-3358.
  • Mailing address is 437 Fifth Avenue, New York, NY 10016