Assistant Account Manager (New York, NY) To Top

Bring your focus, attention to detail, high standard of quality, communications skills, and ingenuity to a growing business committed to transforming e-commerce into social impact.

Charitybuzz is the world’s leading impact marketplace for once-in-a-lifetime experiences, exclusive items and unmatched access. Through our premier auction platform, upscale shopping experience and concierge business, Charitybuzz has raised $550+ million for cause to date. In addition to incredible luxury travel, VIP event experiences, and rare memorabilia and collectibles, Charitybuzz features exclusive access to the world’s most influential personalities – Sir Paul McCartney, Stephen and Ayesha Curry, Tim Cook, Beyoncé, Eddie Vedder, Jack Nicklaus, Anna Wintour, Warren Buffett, Robert De Niro, and many more.

Each purchase generates charitable impact in partnership with more than 4,500 non-profit organizations, including MusiCares, Robert F. Kennedy Human Rights, and Leukemia & Lymphoma Society.

We are seeking a full-time Assistant Account Manager to provide exceptional administrative and operational support to clients and Account Managers. As part of the Charitybuzz Inside Sales team, you’ll become part of a movement to bring customers the best experiences, while unlocking important new funds for nonprofits.

JOB RESPONSIBILITIES

- Create and edit auction descriptions for publication on the site.
- Review donation portal information and request additional details as needed from all vendors and partners.
- Correspond with vendors with a high level of service and professionalism.
- Liaise with Customer Concierge to collect redemption and shipping information, and to assist with bidder inquiries.
- Liaise with the Marketing department regarding upcoming campaigns, confirmed inventory, and promotional needs.
- Become a brand ambassador by demonstrating thorough knowledge of our business model and comprehensive suite of services.

EXPERIENCE AND REQUIRED SKILLS
- Experience within or knowledge of the e-commerce industry.
- Must be tech-savvy, self-driven, and enjoy working with a fast-paced, collaborative team.
- Must be able to prioritize and handle multiple tasks simultaneously.
- Detail-oriented, extremely organized and able to focus under pressure and tight deadlines.
- Ability to act independently, operate proactively and have a passion/appreciation for the company’s vision.
- Comfortable in a remote working environment, with access to a dedicated and uninterrupted work area during business hours.
- The ability to make decisions, solve problems, and prioritize assignments.
- Superior written and verbal interpersonal communication skills.
- Bachelor’s Degree required.

COMPENSATION AND BENEFITS
- $20.43 per hour, plus overtime opportunity.
- Participation in company bonus plan.
- Health, Vision, and Dental insurance available to all employees.
- 401k program including company match.
- Hybrid office working environment.
- LinkedIn Learning for professional development.

REPORTS TO: Account Manager, Vendor Partnerships

Contact Information


Email & CRM Marketing Manager (New York, NY) To Top

OVERVIEW: This team member is integral to the business, responsible for innovating and growing our email, SMS, and other loyalty programs. Our ideal candidate is creative, strategic and data-driven, and has a thorough understanding of user retention and customer experience. This role is a critical part of the success of the Charitybuzz marketing team, driving one of our key channels to revenue growth. As such, we have a robust set of tools already in place, and the capacity to bring on more once we can prove growth. This person will work closely with the VP of Marketing, Head of Brand, and Marketing Coordinator to improve upon and maintain a world class program.

RESPONSIBILITIES:

Email & SMS marketing
- Plan and execute a daily email marketing schedule utilizing best practices of content consumption, CTRs, open rates and revenue potential.
- Optimize and test subject lines, email templates and outreach strategies.
- Create and maintain customer lists, audience segments, and personalization efforts.
- Propose and execute new strategies for audience list building throughout entire funnel, while identifying opportunities to improve conversion rates
- Explore unique customer journeys and identify opportunities from drawn insights.
- Coordinate with merchandising and accounts teams to ensure all products are given the appropriate amount of visibility to existing customers.
- Evaluate SMS program and explore ways to expand cadence and reach.
Data, tools and reporting
- Report on daily, weekly, and monthly email performance metrics.
- Maintain customer database, and ensure accuracy both within internal database, and ESP.
- Evaluate ESP implementation and tools, and make recommendations to improve internal tracking capabilities.
- Keep up to date on latest tools, technologies, and reporting methodologies.
- Implement and maintain tagging structure for all channels, consistent with other digital marketing channels.
- Assist VP of Marketing and other stakeholders with analytics reports that are shared between teams.

QUALIFICATIONS:

- 2+ years of experience managing an email marketing program.
- Familiarity with ESP and CRM technologies, including deliverability and tool implementation.
- Experience with Google Analytics or Google Data Studio for tracking and reporting.
- Data driven, and excited to show the results of campaigns after deployment.
- Highly organized and self-sufficient at email campaign deployment.
- Knowledge of SMS management tools such as Attentive, Twilio, Mobile Commons, or TextMagic preferred.
- Understanding of Zapier and other marketing automation tools preferred.
- Agency, auction, or nonprofit experience preferred.
- Experience with deliverability and an awareness of the ESP migration process preferred.

BENEFITS & COMPENSATION:

- Base salary between $70,000 and $80,000 as well as participation in company bonus plan (potential for 7.5% of base salary annually).
- Health, Vision, and Dental insurance available to all employees.
- 401k program including company match.
- Hybrid office/remote working environment.
- In-office snacks & coffee, as well as periodic lunches and happy hours.
- LinkedIn Learning for professional development.

REPORTS TO: VP of Marketing

Contact Information


Director of Business Development (New York, NY) To Top

Ready to transform the e-commerce industry into a generator of social good? Ready to combine your sales and leadership superpowers to reach thousands of new nonprofits and unlock unrestricted funding for them? We sure are, and we’re looking for you to join us, and lead partnership development and the growth of our outside sales team.

Charitybuzz is the world’s leading impact marketplace for once-in-a-lifetime experiences, exclusive items and unmatched access. Through our premier auction platform, upscale shopping experience and concierge business, Charitybuzz has raised $550+ million for cause to date. In addition to incredible luxury travel, VIP event experiences, and rare memorabilia and collectibles, Charitybuzz features exclusive access to the world’s most influential personalities – Sir Paul McCartney, Stephen and Ayesha Curry, Tim Cook, Beyoncé, Eddie Vedder, Jack Nicklaus, Anna Wintour, Warren Buffett, Robert De Niro, and many more.

Each purchase generates charitable impact in partnership with more than 4,500 non-profit organizations, including MusiCares, Robert F. Kennedy Human Rights, and Leukemia & Lymphoma Society. That’s where you come in – strategically and aggressively growing partnerships within the nonprofit sector.

ROLE OVERVIEW:

Charitybuzz is looking for a driven, passionate, and experienced individual to lead our Business Development team. As the Director of Business Development, you will be tasked with two primary objectives. First, you will leverage your hands-on experience and network cultivated from working in sales or the nonprofit sector to develop new, lasting partnerships with charitable organizations. Second, you will help build and manage a team of high-performing sales professionals to support the achievement of Charitybuzz’s long term growth strategies.

Charitybuzz’s fundraising capabilities, driven by over 250,000 registered philanthropic customers, has delivered more than half-a-billion dollars in unrestricted funding to our nonprofit partners. Still, our list of active nonprofit partners only represents a small fraction of the nonprofit organizations registered in the US. We believe our platform and services can unlock vast funding potential for nonprofit organizations, and we’re looking for the right person to lead this effort.

Charitybuzz is positioned for major immediate growth. To do so, we’re investing greater resources in our sales department. In this role, you will work closely with the Vice President of Business Development to recruit and manage a strong, energetic team of sales professionals.

RESPONSIBILITIES:

Partnership Development:
- Leverage your existing rolodex to build an immediate portfolio of new business.
- Develop and effectively manage a robust pipeline of prospective charitable organizations.
- Identify and represent Charitybuzz at conferences, conventions, or other nonprofit and industry events where our business and brand stand an opportunity to grow.
- Produce against annual sales goals both individually and as a department.

Sales Team Growth and Management:
- Manage existing members of the Business Development team (Business Development Associates and Business Development Managers).
- Support the Vice President of Business Development in building a team of sales professionals to help achieve our long term goals.
- Create and maintain a departmental culture consistent with achieving lofty goals.
- Work alongside the directors of the Business Development department’s three “sister” sales departments to develop and implement creative strategies to drive the entire business forward.

Sales Team Innovation:
- Develop and deploy innovative lead-generation strategies to increase our top-of-funnel activity.
- Develop and implement tools and systems to support an efficient sales cycle and scale the business development department.
- Understand relevant existing and emerging market trends to help better develop nonprofit partnerships.
- Evaluate existing partnerships and trends with an eye toward building on what works and changing what does not.

WHO YOU ARE:

  • Proven sales leader with a track record of exceeding revenue goals.
  • Strong communicator, with an emphasis on detail and efficiency.
  • Personable and enthusiastic, with inherent networking and sales skills.
  • Effective manager with the ability to get the most out of a team and the individuals who comprise it.
  • Relentlessly committed to results, and willing to do what it takes to get the job done.
  • Resilient and unwilling to let complications or failures stand in the way of personal and professional growth.
  • Creative thinker who doesn’t believe in letting the status quo dictate the future.
  • Outspoken leader who will contribute to the culture of the company and its employees.

QUALIFICATIONS AND REQUIREMENTS:

  • 5-10 years of experience working in a fast-paced sales, consulting, or nonprofit development role.
  • 3-5 years of experience in a supervisory or management role.
  • Proven track record in performing against aggressive sales goals.
  • Existing network of nonprofit sector contacts a plus.
  • Able to work from Charitybuzz’s office in New York City (2 days per week min.).
  • Bachelor's Degree in related field.

COMPENSATION:

  • Base salary and uncapped commission (Annual OTE: $120,000)
  • Participation in Charitybuzz’s annual company bonus plan
  • Participation in Charitybuzz’s health and financial security plans
  • Participation in Charitybuzz’s 401k plan

REPORTS TO: Vice President, Business Development

Contact Information


Customer Care Representative (New York, NY) To Top

OVERVIEW

Charitybuzz, the premier online auction site featuring extraordinary experiences and one-of-a-kind luxury items benefiting important charities, seeks a Customer Care Representative to provide exceptional support for our high net worth community of auction bidders, winners, and internal teams. This position will report to the Customer Service Manager.

RESPONSIBILITIES:

Customer Care

  • Responds to incoming auction and website-related phone calls and emails
  • Resolves customer complaints and issues
  • Assists auction winners with scheduling and redemption
  • Provides support for auction payment settlement and collection
  • Provides customer support for Shipping department as needed

Customer Account Management

  • Provide dedicated account management for assigned top bidders, including auction support, payment assistance, redemption & scheduling assistance as needed
  • Provide concierge-level scheduling assistance to winners of high dollar auctions and select custom experiences
  • Provides scheduling and tracking assistance for winners of major annual and themed auctions

Inter-department liaison

  • Performs data collection and capture of customer feedback
  • Supports client/donor management
  • Website/Admin troubleshooting and Dev implementation support
  • Contact/correspondence routing to all other departments
  • Refund determinations and entry

QUALIFICATIONS:

  • Bachelor’s Degree required.
  • Superior written and verbal interpersonal communication and customer service skills.
  • Excellent phone manner.
  • The ability to make decisions, solve problems, and prioritize assignments.
  • A minimum of 2 years experience dealing in a high-end, high-touch hospitality environment.
  • Experience in a remote working environment.
  • Must have access to a dedicated and uninterrupted work area during business hours.

Contact Information