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Associate Site Editor

Charitybuzz is seeking an Associate Site Editor in New York City to support our auction team. An editor is responsible for all aspects of online production including product copy, imagery quality assurance, and maintaining brand voice. Ideal candidates are passionate about writing, online shopping, and raising millions of dollars for great charities.

RESPONSIBILITIES:

  • Write informative, brand-right descriptions and compelling marketing copy for our high value auction lots
  • Editorially curate images to help merchandize lots
  • Liaise with donors and auction team to finalize comprehensive details of lots
  • Provide administrative and operational support to the auction team for multiple accounts simultaneously
  • Handle and reply to customer inquiries with a high level of service
  • Work with product and development teams to identify, propose and implement new internal/external tool solutions to improve merchandising performance
  • Achieve productivity and quality standards
  • Help craft brand and style guidelines

QUALIFICATIONS:

  • A tech-savvy, self-driven individual who enjoys working in a fast paced and start-up environment
  • Ability to write with clarity and punch
  • Detail-oriented, independent, extremely organized and able to meet tight deadlines under pressure
  • Familiarity with ecommerce, with awareness and opinions regarding the direction of copy and advertising
  • Excellent interpersonal skills
  • Bachelor's Degree in English, journalism, communications or advertising
  • 1-2 years writing, editing, content management experience
  • Familiarity with HTML and Photoshop (or equivalent) are a bonus

How many tech companies in the city offer you the chance to develop using the latest tools while at the same time helping make the world a better place?

Charitybuzz raises funds for nonprofits around the globe through exclusive online charity auctions with the world's most recognizable celebrities and brands. Through technology, pop culture and a commitment to innovation, we're raising funds for more than 2,300 nonprofits of all types and sizes, from small schools to iconic international aid organizations. Since launching in 2005, we've raised over $130 million for charities. (We're pretty proud of that!) In addition to our work with nonprofits, Charitybuzz works with Fortune 500 brands focusing on corporate philanthropy. We align companies, causes and celebrities to craft branded auctions that create real social impact while engaging customers.

Please email your resume to jobs@charitybuzz.com

Equal Opportunity Employer

CUSTOMER SERVICE REPRESENTATIVE To Top

Charitybuzz is seeking a Customer Service Representative to provide exceptional support for our auction bidders and winners, as well as our internal teams. This position reports to the Customer Service Manager.

Essential Job Responsibilities:

  • Handling all incoming bidder and website-related phone calls and e-mails
  • Monitoring and managing our CRM platform, routing and responding to all correspondence as appropriate
  • Acting as primary liaison between and bidders and internal auction teams
  • Providing auction day support for payment settling and collections
  • Handling of all customer satisfaction issues, escalating as necessary
  • Providing support for all present and future auction initiatives
  • Providing Shipping Dept. assistance as required
  • Assisting with Marketing Team customer initiatives
  • Accurate data collection and capture of customer feedback
  • Other projects/activities as needed

Qualifications:

  • Bachelor’s Degree required
  • A minimum of 2 years of experience in an Administrative Assistant or Personal Assistant capacity; calendar management and scheduling experience strongly preferred
  • The ability to make decisions, solve problems, and prioritize assignments in a fast-paced and challenging office environment
  • Superior written and verbal interpersonal communication and customer service skills
  • Excellent phone manner
  • Intermediate computer skills and experience, including spreadsheet basics
  • Proactively meets both internal and external customer needs
  • Strong work ethic and professionalism
  • Must be able to work weekends as occasionally required

Please e-mail your resume to Customer Service Jobs
Equal Opportunity Employer

Contact Information

  • To email us, click here.
  • To fax us, dial (212) 937-3358.
  • Mailing address is 437 Fifth Avenue, New York, NY 10016