Private Sales Coordinator (remote) To Top

WHO WE ARE:

Charitybuzz Access is an invitation-only private member’s club and the private sale’s arm of Charitybuzz, the world's largest impact marketplace with more than $500M raised for charity to date. Charitybuzz Access specializes in making dreams come true for members. We offer extraordinary experiences and unique luxuries unavailable to the general public as well as highly bespoke experiences, organized upon request - all in support of important charities making a difference! We are proud to work with many of the world’s brightest stars, inspiring leaders and change-making organizations to offer unparalleled access to the people, places and events that define our generation and redefine what it means to live the good life.

POSITION OVERVIEW:
The Access Private Sales Coordinator provides operational and administrative support for the Access team to help ensure the smooth promotion, sale and delivery of exceptional experiences and items that enhance the lives of members while meeting fundraising goals. This is a truly unique opportunity to join a fast-growing division in a mission-critical, supportive role. If you are tech-savvy with excellent project-management skills, a passion for doing good, and a love of entertainment, we want to hear from you!

The Charitybuzz office is located in Midtown Manhattan and is available on an as needed basis.

RESPONSIBILITIES:

Sales and Marketing Support:
Provides CRM support for the sales team including the provision of targeted prospect lists
Liaises with marketing team on the deployment of weekly emails to strategically targeted donor prospects
Assists with the creation and deployment of sales contracts and client confirmation documents
Fulfillment Support:
Assists with the creation of lots for publication on the Access private member portal. Reviews donation information and oversees lot approval process
Oversees inventory management, ensuring accurate and up to date product and experience information
Assists with project management of the fulfillment process and keeps all team members on schedule
Collects and organizes redemption and shipping information
Reviews weekly accounting reports for accuracy
Pushes redemption and shipping information to applicable parties post experience fulfillment
Manages weekly CRM reporting

SKILLS:
Bachelor’s degree required
Excellent written, and verbal communication skills
Strong IT and CRM system skills a plus - Campaign Monitor and Zoho CRM ideal
Attention to detail and proven ability to manage multiple priorities simultaneously
Ability to think and react in a high-energy fast paced environment
Proficient at project management
Email marketing experience a plus

REPORTS TO: VP, Charitybuzz Access

Contact Information

  • To email us, jobs@charitybuzz.com.
  • To fax us, dial (212) 937-3358.
  • Mailing address is 437 Fifth Avenue, New York, NY 10016

UI/UX Designer (Remote) To Top


UI Designer (Remote USA) To Top

Who We are

Charitybuzz is the world’s leading impact marketplace for once-in-a-lifetime experiences, exclusive items and unmatched access. Through its premier auction platform, upscale shopping experience and concierge business, Charitybuzz has raised $500 million for cause to date.


In addition to incredible luxury travel, VIP event experiences, and rare memorabilia and collectibles, Charitybuzz features exclusive access to the world’s most influential personalities – Sir Paul McCartney, Stephen and Ayesha Curry, Tim Cook, Beyoncé, Eddie Vedder, Jack Nicklaus, Anna Wintour, Warren Buffett, Robert De Niro, and many more.


Each purchase generates charitable impact in partnership with more than 4,500 non-profit organizations, including MusiCares, Robert F. Kennedy Human Rights, and Leukemia & Lymphoma Society. Charitybuzz operates alongside sister company Prizeo, which hosts online sweepstakes to raise funds for cause. To learn more, please visit www.charitybuzz.com

Responsibilities for UI Designer

  • Participate and lead design perspective in two-week sprints, working with product and engineers in weekly reviews and daily standup.
  • Improve the look and feel of web and native apps, with a mobile-first approach
  • Create overall concepts for user experience, ensuring all interactions are intuitive and easy for customers
  • Multi-channel thinking. How do all our different customer touchpoints interact?
  • Use analytics to inform design decisions (Proficiency in Google Analytics is a plus but not required)
  • Create the branding and the function of our interactions, from the layout menus and drop-down options to colors and fonts
  • Create surveys for research through various social media platforms to gather feedback on user's ease of use
  • Conduct testing of completed applications, websites, and software to assess user experience

Qualifications for UI Designer


  • Keep our operations streamlined, organized, and on point.
  • 3-5 years of demonstrated experience in creating and implementing UI design

  • Proficient with visual design programs such as Adobe Creative Suite, Figma, and / or Sketch

  • Ability to work effectively in a collaborative hybrid remote environment to create top-performing interfaces

  • Experience creating storyboards and site mapping

  • Experience with responsive design

  • Experience building design systems

  • Advanced problem-solving skills and the ability to optimize data for the best possible outcome

  • Ability to prioritize and manage multiple milestones and projects efficiently
  • Professional written and interpersonal skills

  • Experience in current ADA Compliance for color acceptance and UX

  • Continued education and research into UI trends and current design strategy and technology

  • Experience with coding and the ability to troubleshoot using HTML, CSS and comparable languages is a major plus, also an area we are invested in helping you grow.

Team Dynamics

We are a highly motivated, self-managing group of progressive technologists who are looking for equally driven individuals who want to make the world a better place.

Charitybuzz is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law.

Want to learn more?

Please submit your resume and a cover letter to roreilly+uijob@charitynetwork.com Review will occur on a rolling basis. We will reach out to candidates, either way, shortly after you apply. Please give us ~2 weeks post your application date.

Contact Information


Assistant Account Manager (New York, NY) To Top

Charitybuzz seeks a full-time Assistant Account Manager to provide exceptional administrative and operational support to client partners and account managers. Charitybuzz has raised $550M to-date for more than 4,500 charities in 110 countries.

JOB RESPONSIBILITIES
Support Account Managers:
• Create and edit auction descriptions for publication on the site.
• Review donation information and request additional details as needed from both
clients (non-profit partners) and donors.
• Correspond with clients and donors with a high level of service and
professionalism.
• Liaise with Customer Concierge to collect redemption and shipping information,
and to assist with customer inquiries.
• Liaise with Marketing department regarding upcoming campaigns, confirmed
inventory, and promotional needs.
• Gather and label physical inventory.
• Become a brand ambassador by demonstrating thorough knowledge of Charity
Network’s business model and comprehensive suite of services.

EXPERIENCE AND REQUIRED SKILLS
• Bachelor’s Degree required
• Must be tech-savvy, self-driven, and enjoy working with a fast-paced,
collaborative team.
• Must be able to prioritize and handle multiple tasks simultaneously.
• Detail-oriented, extremely organized and able to focus under pressure and
tight deadlines.
• Ability to act independently, operate proactively and have a
passion/appreciation for the company’s vision.
• Comfortable in a remote working environment, with access to a dedicated and uninterrupted work area during business hours.
• The ability to make decisions, solve problems, and prioritize assignments.
• Superior written and verbal interpersonal communication skills.

Contact Information

  • To email us, jobs@charitybuzz.com.
  • To fax us, dial (212) 937-3358.
  • Mailing address is 437 Fifth Avenue, New York, NY 10016

Private Client Experience Specialist (remote) To Top

WHO WE ARE:

Charitybuzz Access is an invitation-only private member’s club and the private sale’s arm of Charitybuzz, the world's largest impact marketplace with more than $500M raised for charity to date. Charitybuzz Access specializes in making dreams come true for members. We offer extraordinary experiences and unique luxuries unavailable to the general public as well as highly bespoke experiences, organized upon request - all in support of important charities making a difference! We are proud to work with many of the world’s brightest stars, inspiring leaders and change-making organizations to offer unparalleled access to the people, places and events that define our generation and redefine what it means to live the good life.

POSITION OVERVIEW:

The Private Client Experience Specialist provides operational support for the Access team to help ensure the smooth promotion, sale and delivery of exceptional experiences and items that enhance the lives of members while meeting fundraising goals. On any given day, you could be helping to tee up a private meeting with a rock star, working out details for a master class with a sports champion, or finding that unique piece of memorabilia - all to raise funds for incredible charities.

This is a truly unique opportunity to join a new and fast-growing division in a mission-critical and collaborative role. If you have excellent people’s skills coupled with writing and project-management proficiency, a passion for doing good, and a love of entertainment, we want to hear from you!

The Charitybuzz office is located in Midtown Manhattan and is available on an as needed basis.

RESPONSIBILITIES:

Business Development and Marketing
- Works with internal teams, charities and partners to curate and manage outstanding experiences for Access members
- Brainstorms creative experience and event ideas and provides pricing estimates, and best practices to maximize fundraising
- Assists with lot creation and the editing of compelling experience and item descriptions for publication on the Access private member portal
- Manages the development and deployment of weekly emails to strategically targeted donor prospects

Fulfillment and Sales Support
- Works to fulfill incoming member requests by presenting offers to appropriate stakeholders
- Project manages the fulfillment process from conception through to redemption
- Manages payment processing, reconciliations, sales contracts and client confirmation documents.
- Reviews weekly accounting reports for accuracy
- Oversees redemption process and customer experience to ensure white glove service

SKILLS:

  • Bachelor’s degree required
  • Excellent written, and verbal communication skills
  • Understanding of the luxury consumer and luxury market
  • Attention to detail and proven ability to manage multiple priorities simultaneously
  • Collaborative working style - must work well in a team
  • Ability to think and react in a high-energy fast paced environment
  • Proficient at project management
  • Finger on the pulse of all things entertainment -related!
  • Email marketing experience and strong IT and CRM system skills a plus - Campaign Monitor and Zoho CRM ideal

REPORTS TO:

VP, Charitybuzz Access

Contact Information

  • To email us, jobs@charitybuzz.com.
  • To fax us, dial (212) 937-3358.
  • Mailing address is 437 Fifth Avenue, New York, NY 10016

Customer Care Representative (New York, NY) To Top

OVERVIEW

Charitybuzz, the premier online auction site featuring extraordinary experiences and one-of-a-kind luxury items benefiting important charities, seeks a Customer Care Representative to provide exceptional support for our high net worth community of auction bidders, winners, and internal teams. This position will report to the Customer Service Manager.

RESPONSIBILITIES:

Customer Care

  • Responds to incoming auction and website-related phone calls and emails
  • Resolves customer complaints and issues
  • Assists auction winners with scheduling and redemption
  • Provides support for auction payment settlement and collection
  • Provides customer support for Shipping department as needed

Customer Account Management

  • Provide dedicated account management for assigned top bidders, including auction support, payment assistance, redemption & scheduling assistance as needed
  • Provide concierge-level scheduling assistance to winners of high dollar auctions and select custom experiences
  • Provides scheduling and tracking assistance for winners of major annual and themed auctions

Inter-department liaison

  • Performs data collection and capture of customer feedback
  • Supports client/donor management
  • Website/Admin troubleshooting and Dev implementation support
  • Contact/correspondence routing to all other departments
  • Refund determinations and entry

QUALIFICATIONS:

  • Bachelor’s Degree required.
  • Superior written and verbal interpersonal communication and customer service skills.
  • Excellent phone manner.
  • The ability to make decisions, solve problems, and prioritize assignments.
  • A minimum of 2 years experience dealing in a high-end, high-touch hospitality environment.
  • Experience in a remote working environment.
  • Must have access to a dedicated and uninterrupted work area during business hours.

Contact Information

  • To email us, jobs@charitybuzz.com.
  • To fax us, dial (212) 937-3358.
  • Mailing address is 437 Fifth Avenue, New York, NY 10016