E-Commerce and Merchandising Manager (New York, NY) To Top

Charitybuzz offers once-in-a-lifetime experiences and incredible luxury packages to our community of hundreds of thousands of high-net-worth shoppers, while raising funds for non-profit organizations. We are looking for a strategic, ambitious, analytical e-commerce expert to join our team, and help fully realize our vision of becoming the world’s leading impact marketplace.

The E-Commerce and Merchandising Manager will own the planning, execution and analysis of inventory assortment and pricing, and manage the buy-now e-commerce shop. In partnership with Sales (inventory acquisition), Product, Marketing, Customer Service and other teams, this integral collaborator will rapidly elevate the Charitybuzz experience, and therefore increase sales revenue.

Key Responsibilities:
- Establish and track inventory KPIs, and consistently report to other departments and stakeholders
- Serve as the go-to expert for knowledge about inventory performance, assortment, trends, and customer behavior related to inventory
- Help drive b2b inside and outside sales strategies by providing regular reporting about buyer trends, results by inventory category, and more metrics to be identified; and by creating a data-driven inventory theme calendar addressing seasonality, inventory trends within and outside of our business, etc.
- Work with vendor- and charity-sourced inside sales teams to plan inventory and forecast results, including involvement with and tracking of purchase fulfillment to inform future recommendations and plans
- Drive customer engagement and sell-through across the public marketplace (site and app), including auctions and our buy-now shop; support Marketing and Product as needed in translating inventory themes and mix to marketing calendars and strategies
- Develop and ensure execution of auction closings / timing strategy taking all aspects of inventory assortment and customer behavior into account: how much of a particular category should be live at the same time? When should we close (day and time)? Etc.
- Manage The Shop buy-now store within Charitybuzz
- Collaborate with Customer Service to collect user feedback about inventory and the shopping experience, and act on relevant learnings as appropriate
- Manage systems integrations and utilize tools to best execute ecommerce strategies (e.g., Shopify)

Requirements:
- 3-5 years of relevant professional experience
- Experience with Shopify, Google Analytics, Google Ads, Excel, and/or other applicable tools
- Enthusiasm for data, analytics, testing, and understanding of the customer experience
- Disposition toward proactivity, problem solving and collaboration
- Desire to dedicate professional efforts toward generating social impact
- Ability to come into Midtown Manhattan office 2-3x/week, as well as a quiet workspace for working remotely

Reports to: VP, Marketing

Charitybuzz is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law.

Contact Information

  • To email us, jobs@charitybuzz.com.
  • To fax us, dial (212) 937-3358.
  • Mailing address is 437 Fifth Avenue, New York, NY 10016

Experience and Entertainment Director: Charitybuzz Access (New York, NY or Los Angeles, CA) To Top

WHO WE ARE:

Charitybuzz Access is an invitation-only private members' club and the private sales arm of Charitybuzz, the world's largest impact marketplace with more than $550M raised for charity to date. Charitybuzz Access offers members extraordinary experiences and unique luxuries unavailable to the general public as well as highly bespoke experiences, organized upon request - all in support of important charities making a difference. We are proud to work with many of the world’s brightest stars, inspiring leaders and change-making organizations to offer unparalleled access to the people, places and events that define our generation and redefine what it means to live the good life.

POSITION OVERVIEW:

The Experience and Entertainment role presents an exciting opportunity to join the Access team in a leadership position and significantly amplify our charitable fundraising efforts while making dreams come true for members.

Part Business Development and part Project Management, you will be responsible for managing a team tasked with the curation and fulfillment of unique, high value experiences and items for private clients across Charitybuzz categories - sport, lifestyle, travel, business and entertainment. In addition, you will be responsible for managing talent relations and growing brand partnerships within the entertainment category. Past experiences have ranged from a walk-on role in Billions, and dinner with Bradley Cooper to master classes with A-listers and private event access. Success will require strategic competence, excellent management skills, and strong relationships within the entertainment industry coupled with a passion for entertainment and social good!

RESPONSIBILITIES:
- Works with charities, talent, talent managers, partners and internal teams to curate outstanding experiences for Access members
- Brainstorms creative experience and event ideas and provides pricing estimates, and best practices to maximize fundraising for foundation partners
- Manages team responsible for the fulfillment and redemption of experience requests to help ensure a seamless and white glove member experience
- Oversees the Access private member portal and the publication of compelling new member experience opportunities each week
- Manages experience promotion in partnership with the marketing team
- Provides weekly reporting to management

SKILLS:
- Experience in talent acquisition and relationship management
- Experience managing and growing teams
- Excellent written and verbal communication skills
- Project management proficiency
- A business development mindset
- A passion for and knowledge of all things entertainment!
- Luxury brand or concierge experience a plus

REPORTS TO: Head of Charitybuzz Access

Contact Information

  • To email us, jobs@charitybuzz.com.
  • To fax us, dial (212) 937-3358.
  • Mailing address is 437 Fifth Avenue, New York, NY 10016

Administrative Assistant (New York, NY) To Top

The Charitybuzz Accounts Team seeks a full-time, hourly Administrative Assistant to provide exceptional operational support to client partners and account managers. Charitybuzz has raised $550M to-date for more than 4,500 charities in 110 countries.

JOB RESPONSIBILITIES
Support Account Managers:
• Create and edit auction descriptions for publication on the site.
• Review donation information and request additional details as needed from both
clients (non-profit partners) and donors.
• Correspond with clients and donors with a high level of service and
professionalism.
• Liaise with Customer Concierge to collect redemption and shipping information,
and to assist with customer inquiries.
• Liaise with Marketing department regarding upcoming campaigns, confirmed
inventory, and promotional needs.
• Gather and label physical inventory.
• Become a brand ambassador by demonstrating thorough knowledge of Charity
Network’s business model and comprehensive suite of services.

EXPERIENCE AND REQUIRED SKILLS
• Bachelor’s Degree required
• Must be tech-savvy, self-driven, and enjoy working with a fast-paced,
collaborative team.
• Must be able to prioritize and handle multiple tasks simultaneously.
• Detail-oriented, extremely organized and able to focus under pressure and
tight deadlines.
• Ability to act independently, operate proactively and have a
passion/appreciation for the company’s vision.
• Comfortable in a remote working environment, with access to a dedicated and uninterrupted work area during business hours.
• The ability to make decisions, solve problems, and prioritize assignments.
• Superior written and verbal interpersonal communication skills.

Contact Information

  • To email us, jobs@charitybuzz.com.
  • To fax us, dial (212) 937-3358.
  • Mailing address is 437 Fifth Avenue, New York, NY 10016

Customer Care Representative (New York, NY) To Top

OVERVIEW

Charitybuzz, the premier online auction site featuring extraordinary experiences and one-of-a-kind luxury items benefiting important charities, seeks a Customer Care Representative to provide exceptional support for our high net worth community of auction bidders, winners, and internal teams. This position will report to the Customer Service Manager.

RESPONSIBILITIES:

Customer Care

  • Responds to incoming auction and website-related phone calls and emails
  • Resolves customer complaints and issues
  • Assists auction winners with scheduling and redemption
  • Provides support for auction payment settlement and collection
  • Provides customer support for Shipping department as needed

Customer Account Management

  • Provide dedicated account management for assigned top bidders, including auction support, payment assistance, redemption & scheduling assistance as needed
  • Provide concierge-level scheduling assistance to winners of high dollar auctions and select custom experiences
  • Provides scheduling and tracking assistance for winners of major annual and themed auctions

Inter-department liaison

  • Performs data collection and capture of customer feedback
  • Supports client/donor management
  • Website/Admin troubleshooting and Dev implementation support
  • Contact/correspondence routing to all other departments
  • Refund determinations and entry

QUALIFICATIONS:

  • Bachelor’s Degree required.
  • Superior written and verbal interpersonal communication and customer service skills.
  • Excellent phone manner.
  • The ability to make decisions, solve problems, and prioritize assignments.
  • A minimum of 2 years experience dealing in a high-end, high-touch hospitality environment.
  • Experience in a remote working environment.
  • Must have access to a dedicated and uninterrupted work area during business hours.

Contact Information

  • To email us, jobs@charitybuzz.com.
  • To fax us, dial (212) 937-3358.
  • Mailing address is 437 Fifth Avenue, New York, NY 10016