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CUSTOMER SERVICE REPRESENTATIVE To Top

Charitybuzz is seeking a Customer Service Representative to provide exceptional support for our auction bidders and winners, as well as our internal teams. This position reports to the Customer Service Manager.

Essential Job Responsibilities:

  • Handling all incoming bidder and website-related phone calls and e-mails
  • Monitoring and managing our CRM platform, routing and responding to all correspondence as appropriate
  • Acting as primary liaison between and bidders and internal auction teams
  • Providing auction day support for payment settling and collections
  • Handling of all customer satisfaction issues, escalating as necessary
  • Providing support for all present and future auction initiatives
  • Providing Shipping Dept. assistance as required
  • Assisting with Marketing Team customer initiatives
  • Accurate data collection and capture of customer feedback
  • Other projects/activities as needed

Qualifications:

  • Bachelor’s Degree required
  • A minimum of 2 years of experience in an Administrative Assistant or Personal Assistant capacity; calendar management and scheduling experience strongly preferred
  • The ability to make decisions, solve problems, and prioritize assignments in a fast-paced and challenging office environment
  • Superior written and verbal interpersonal communication and customer service skills
  • Excellent phone manner
  • Intermediate computer skills and experience, including spreadsheet basics
  • Proactively meets both internal and external customer needs
  • Strong work ethic and professionalism
  • Must be able to work weekends as occasionally required

Please e-mail your resume to Customer Service Jobs
Equal Opportunity Employer

Contact Information

  • To email us, click here.
  • To fax us, dial (212) 937-3358.
  • Mailing address is 437 Fifth Avenue, New York, NY 10016