Digital Marketing Manager (New York, NY) To Top

OVERVIEW:

Hello there – you emerging Digital Marketing Specialist. Guess what? We’re looking for you!

Charitybuzz, the leading impact marketplace, is looking for a well-rounded + experienced digital marketing professional to join our expanding marketing department.

Your mission: To utilize your e-commerce minded, data-driven marketing expertise to grow + innovate our digital funnels of customer acquisition and revenue growth.

Ideal applicants are not only creative, but strategic. They would understand the value of planning, personas, customer experience (CX), and digital acquisition.

RESPONSIBILITIES:

Paid marketing
- Understand and own paid media marketing strategies spanning various ad networks, including (but not limited to): Google and Facebook Ad Networks
- Conduct and document A/B testing for ad optimization and increased ROAS
- Facilitate weekly ad planning and setup, in addition to recurring monthly campaigns and overall paid marketing strategy
- Ensure all ad platforms and website are up-to-date on compliance changes within industry
- Continually research and explore digital channels for new opportunities related to user acquisition and revenue growth

Email marketing
- Plan and execute email marketing schedule utilizing best practices of content consumption, CTRs, open rates and revenue potential
- Configure and optimize customer journeys, while identifying other opportunities from drawn insights
- Optimize and test subject lines, email formats and list segmentations
- Create and maintain customer lists, audience segments, and personalization efforts

User acquisition
- Propose and execute new strategies for audience list building throughout entire funnel, while identifying opportunities with conversion rate increases

Data and reporting
- Maintain and create event tagging and conversion tracking, whether through self-configured tag setup or with coordination of our Tech Department
- Propose, create, and help support marketing reports and intelligence dashboards to measure department goals and KPIs
- Assist VP of Marketing and other stakeholders with analytics reports that are shared between various teams

Organization and coordination
- Weekly merchandising coordination between various stakeholders and departments to capitalize on all product inventory
- Weekly website management as it relates to landing page creation, banner updates, product tagging, and other identified site areas
- Facilitate various marketing requests from outside departments: email marketing, product featuring and user journey optimization
- Internal and external coordination to ensure quality rollouts of new campaigns, event tagging, creative asset creation, and other responsibilities of the role
- Upkeep of the marketing department annotation log for context and insights for intelligence report storytelling
- Help to utilize, leverage, and support all marketing softwares and tools as it relates to paid media, email marketing, and user acquisition
- Coordination with external and internal departments to further define and grow the marketing tech stack

REQUIREMENTS:

Core Requirements
- 3-5 years of paid performance buying, management, optimization, and campaign experience (including email marketing, user journeys, and persona planning)
- Proactive self-starter that exhibits a personal responsibility and commitment to their work; follow through and accountability; strong project management skills
- Must have led campaign operations or worked in some capacity at an agency
- You have owned growth marketing channels and driven demonstrable results, owning and achieving core growth metrics
- You understand marketing funnels and how to optimize them
- You’re comfortable developing marketing strategies using both quantitative and qualitative insights
- Analytical and mathematical skills
- Natural problem solver with a desire to understand and control the details
- Able to multi-task and work in a fast-paced environment

Paid Marketing Requirements
- E-commerce marketing experience including catalog setup, remarketing expertise, audience development, and segmentation
- Google Ads experience with search, display, product catalogs, remarketing, prospecting, and video
- Facebook Ads experience with product catalogs, remarketing, prospecting, and lead forms

Digital Marketing Requirements
- Knowledge of SEO, content marketing strategies, ESPs, and User Journeys
- Understanding of tone + marketing messaging as it relates to customer acquisition and brand guidelines

Software + Platforms + Tools
- Google Analytics, Search Console, and Tag Manager
- Microsoft Suite (Word, Excel, PPT, etc…) or Google Drive equivalent
- Email Marketing tools such as Campaign Monitor, HubSpot, or Mailchimp
- Marketing Automation Softwares
- Wordpress, Unbounce, or equivalent CMS or Landing Page creation tools

PLUSES:

• Familiarity with content creation through various platforms (i.e. the Adobe CC suite and others)
• Writing for the web and other copywriting experience
• Understanding of blogging, content marketing, and inventory curation through storytelling
• Familiarity with Project Management + automation tools such as Airtable and Zapier
• CMS, CRM, and personalization tool experience
• Strong communication, organization, and presentation skills
• Live chat or other on-site customer communication + engagement platforms
• Business/Marketing forecasting + media planning
• Advanced attribution model understanding + implementation

Experience Manager, Charitybuzz Access (New York, NY) To Top

WHO WE ARE:

Charitybuzz Access is an invitation-only private member’s club and the private sale’s arm of Charitybuzz, the world's largest impact marketplace with more than $500M raised for charity to date. Charitybuzz Access offers members extraordinary experiences and unique luxuries unavailable to the general public as well as highly bespoke experiences, organized upon request - all in support of important charities making a difference. We are proud to work with many of the world’s brightest stars, inspiring leaders and change-making organizations to offer unparalleled access to the people, places and events that define our generation and redefine what it means to live the good life.

OVERVIEW:

The Experience Manager role presents an exciting opportunity to join the Access team and significantly amplify our charitable fundraising efforts while making dreams come true for our members. Part business development and part project management, the Experience Manager is responsible for the curation and fulfillment of unique, high value experiences and items for private clients, the proceeds from which benefit important causes. Access member experiences have ranged from a meeting with the Pope, a master class with Rafael Nadal and a zoom with Meryl Streep to golf on the world’s most exclusive courses, a walk-on role in Billions, and the chance to go undercover with the CIA. Success will require strategic competence and excellent interpersonal skills coupled with creative thinking, writing and project-management proficiency. This position reports to VP, Head of Charitybuzz Access.

RESPONSIBILITIES:

Curation
- Works with charities, talent managers, partners and internal teams to curate outstanding experiences for Access members
- Brainstorms creative experience and event ideas and provides pricing estimates, and best practices to maximize fundraising
- Oversees the Access private member portal and website - includes the writing and publication of compelling experience and item descriptions, as well as management of calendar content, and creative
- Supports the Access email marketing program with themes and ideas for newsletters
- Provides weekly reporting to all team members to ensure timely communication of new experiences and opportunities

Fulfillment Management
- Works to fulfill incoming member requests by presenting offers to appropriate stakeholders and project managing fulfillment process and timelines
- Supports member relations team by managing CRM software and database requests
- Manages the processing of sales contracts and payments
- Provides redemption and scheduling support to help ensure a seamless member experience

SKILLS:

• Excellent written, verbal communication and project management skills
• Creative thinking
• Ability to move multiple projects at once on short deadlines
• Keen marketing sensibility and finger on the pulse!

Business Development Manager (New York, NY) To Top

OVERVIEW:

Charitybuzz is the world’s leading impact marketplace for once-in-a-lifetime experiences, exclusive items and unmatched access. Through our premier auction platform, upscale Buy Now shopping experience and concierge business, Charitybuzz has built a marketplace used by hundreds of thousands of VIP customers around the world.

Our rapidly-growing marketplace provides customers with access to some of the most exclusive experiences in travel, sports, and entertainment; rare wine and spirits, luxury goods, memorabilia, and more.

We are looking for a motivated and passionate individual to join our Business Development team as a key driver of Charitybuzz’s supply growth. Leveraging Charitybuzz’s consumer data and current consumer trends, you will help grow our strategic vendor partnerships and facilitate the expansion of inventory across our auction and Buy Now platforms.

Whether it be business development or sales, partnership management, or VIP concierge, your career journey illustrates a strong track record in relationship building and pipeline management. You are motivated by hitting targets using your fail-safe relationship-centric, values-driven approach. In your next opportunity, it is important to you that you have the room to flex your entrepreneurial muscles, work in a fast-paced environment, and collaborate with an exceptional team of bold industry leaders to drive our long-term growth strategy forward.

RESPONSIBILITIES:

Partnership Development
- Utilize Charitybuzz and ecommerce trends to target vendors who can help us meet our demand.
- Set and facilitate pitch meetings with prospective vendors.
- Negotiate and close new business partnerships.
- Communicate Charitybuzz’s business model, comprehensive suite of services, and values in client-facing scenarios.
- Perform against revenue goals.

Partnership Onboarding
- Negotiate and execute Charitybuzz’s vendor agreement with new clients.
- Collect and input necessary new client information, including W9 forms, payment forms, client contact information, etc.
- Plan or support the planning of the new client’s initial opportunity/campaign.
- Spearhead the client transition process between the sales and account management operations.

Sales Operations
- Create and maintain Charitybuzz’s client-facing sales resources (collateral, sales decks, case studies, etc.).
- Utilize current and historic sales trends across Charitybuzz to develop category-specific pitch decks.

Who You Are:

• A passionate and enthusiastic individual who is motivated by achieving lofty company goals.
• Entrepreneurial spirit who is able to work independently in pursuit of your personal goals.
• Data-driven individual who can synthesize information into action.
• Outgoing and professional individual who has a proven track record for developing strategic relationships.
• Willing to try and fail without becoming discouraged.
• Motivated by being a key function of a rapidly growing technology company with aggressive goals for growth.

Bonus Points If:

• You have a background in ecommerce, entertainment, or travel.
• Have identified, negotiated, and executed partnerships relevant to our demand

Qualifications:

• Bachelor's Degree
• 3-4 Years Relevant Professional Experience

Customer Care Representative (New York, NY) To Top

OVERVIEW

Charitybuzz, the premier online auction site featuring extraordinary experiences and one-of-a-kind luxury items benefiting important charities, seeks a Customer Care Representative to provide exceptional support for our high net worth community of auction bidders, winners, and internal teams. This position will report to the Customer Service Manager.

RESPONSIBILITIES:

• Respond to incoming auction and website-related phone calls and emails in a timely and professional manner.
• Resolve customer complaints and issues with tact and patience, escalating to proper channels as necessary.
• Provide dedicated account management for select VIP customer accounts as needed.
• Assist auction winners with scheduling and redemption.
• Provide support for auction payment settlement and collection.
• Participate in Custom Experience and Marketing Team customer initiatives.
• Ensure accurate data collection and capture of customer feedback.
• Provide customer support for Shipping department as needed.
• Other related duties as required.

QUALIFICATIONS:

• Bachelor’s Degree required.
• Superior written and verbal interpersonal communication and customer service skills.
• Excellent phone manner.
• The ability to make decisions, solve problems, and prioritize assignments.
• A minimum of 2 years experience dealing in a high-end, high-touch hospitality environment.
• Experience in a remote working environment.
• Must have access to a dedicated and uninterrupted work area during business hours.

Assistant Account Manager (New York, NY) To Top

Charitybuzz seeks a full-time Assistant Account Manager to provide exceptional administrative and operational support to clients and account managers

JOB RESPONSIBILITIES

• Create and edit auction & Buy Now descriptions for publication on the site.
• Review donation portal information and request additional details as needed from all vendors
• Correspond with vendors with a high level of service and professionalism.
• Liaise with Customer Concierge to collect redemption and shipping information, and to assist with bidder inquiries.
• Liaise with the Marketing department regarding upcoming campaigns, confirmed inventory, and promotional needs.
• Become a brand ambassador by demonstrating thorough knowledge of Charity Network’s business model and comprehensive suite of services
  

EXPERIENCE AND REQUIRED SKILLS

• Bachelor’s Degree required
• Knowledge in the e-commerce industry
• Must be tech-savvy, self-driven, and enjoy working with a fast-paced, collaborative team.
• Must be able to prioritize and handle multiple tasks simultaneously.
• Detail-oriented, extremely organized and able to focus under pressure and tight deadlines.
• Ability to act independently, operate proactively and have a passion/appreciation for the company’s vision.
• Comfortable in a remote working environment, with access to a dedicated and uninterrupted work area during business hours.
• The ability to make decisions, solve problems, and prioritize assignments
• Superior written and verbal interpersonal communication skills

Customer Service Associate (New York, NY) To Top

Charitybuzz, a cause-based, experiential marketplace, is looking for a well-rounded + experienced customer service professional to join our expanding team.

Position Overview:

The Customer Service Associate supports our auction bidders, winners, and internal Charitybuzz teams. This position reports to the Customer Operations Lead.

Essential Job Responsibilities:

• Handling incoming redemption requests, phone calls and emails and providing scheduling assistance for Sourced Product auction winners.
• Providing assistance to Customer Operations Lead as primary support and back up.
• Providing customer support for shipping related matters as needed.
• Serve as a customer service liaison for Sourced Product and Buy Now product offerings and vendor relationship management.
• Provides internal and customer support for Redemption Management System administration, reporting and inquiries.
• Provides support and proper handling of customer complaints and issues, escalating to Customer Operations Lead as necessary.
• Provides support for data collection and capture of customer feedback.
• Other customer service support as needed.

Qualifications

• Bachelor’s Degree required.
• Superior written and verbal interpersonal communication and customer service skills.
• Excellent phone manner.
• Detail-oriented, extremely organized and able to focus under pressure and tight deadlines.
• Must be tech-savvy, self-driven, and enjoy working with a fast-paced, collaborative team.
• The ability to make decisions, solve problems, and prioritize assignments.
• A minimum of 2 years experience dealing in a high-end, high-touch hospitality environment.
• Experience in a remote working environment.
• Must have access to a dedicated and uninterrupted work area during business hours.