CUSTOMER SERVICE REPRESENTATIVE To Top

Charitybuzz is seeking a Customer Service Representative to provide exceptional support for our auction bidders and winners, as well as our internal teams. This position reports to the Customer Service Manager.

Essential Job Responsibilities:

• Handling all incoming bidder and website-related phone calls and e-mails
• Monitoring and managing our CRM platform, routing and responding to all correspondence as appropriate
• Acting as primary liaison between and bidders and internal auction teams
• Providing auction day support for payment settling and collections
• Handling of all customer satisfaction issues, escalating as necessary
• Providing support for all present and future auction initiatives
• Providing Shipping Dept. assistance as required
• Assisting with Marketing Team customer initiatives
• Accurate data collection and capture of customer feedback
• Other projects/activities as needed

Qualifications:

• Bachelor’s Degree required
• A minimum of 2 years of experience in an Administrative Assistant or Personal Assistant capacity; calendar management and scheduling experience strongly preferred
• The ability to make decisions, solve problems, and prioritize assignments in a fast-paced and challenging office environment
• Superior written and verbal interpersonal communication and customer service skills
• Excellent phone manner
• Intermediate computer skills and experience, including spreadsheet basics
• Proactively meets both internal and external customer needs
• Strong work ethic and professionalism
• Must be able to work weekends as occasionally required

Please e-mail your resume to Customer Service Jobs
Equal Opportunity Employer