Director of Merchandising (New York, NY) To Top

Charitybuzz offers once-in-a-lifetime experiences and incredible luxury packages to our community of hundreds of thousands of high-net-worth shoppers, while raising funds for non-profit organizations. We are looking for a strategic, ambitious, analytical e-commerce expert to join our team, and help fully realize our vision of becoming the world’s leading impact marketplace.

The Director of Merchandising will own the planning, execution and analysis of inventory assortment and pricing, and manage the buy-now e-commerce shop. In partnership with Sales (inventory acquisition), Product, Marketing, Customer Service and other teams, this integral collaborator will rapidly elevate the Charitybuzz experience, and therefore increase sales revenue.

Key Responsibilities:
- Establish and track inventory KPIs, and consistently report to other departments and stakeholders
- Serve as the go-to expert for knowledge about inventory performance, assortment, trends, and customer behavior related to inventory
- Help drive b2b inside and outside sales strategies by providing regular reporting about buyer trends, results by inventory category, and more metrics to be identified; and by creating a data-driven inventory theme calendar addressing seasonality, inventory trends within and outside of our business, etc.
- Work with vendor- and charity-sourced inside sales teams to plan inventory and forecast results, including involvement with and tracking of purchase fulfillment to inform future recommendations and plans
- Drive customer engagement and sell-through across the public marketplace (site and app), including auctions and our buy-now shop; support Marketing and Product as needed in translating inventory themes and mix to marketing calendars and strategies
- Develop and ensure execution of auction closings / timing strategy taking all aspects of inventory assortment and customer behavior into account: how much of a particular category should be live at the same time? When should we close (day and time)? Etc.
- Manage The Shop buy-now store within Charitybuzz
- Collaborate with Customer Service to collect user feedback about inventory and the shopping experience, and act on relevant learnings as appropriate
- Manage systems integrations and utilize tools to best execute ecommerce strategies (e.g., Shopify)

Requirements:
- 3-5 years of relevant professional experience
- Experience with Shopify, Google Analytics, Google Ads, Excel, and/or other applicable tools
- Enthusiasm for data, analytics, testing, and understanding of the customer experience
- Disposition toward proactivity, problem solving and collaboration
- Desire to dedicate professional efforts toward generating social impact
- Ability to come into Midtown Manhattan office 2-3x/week, as well as a quiet workspace for working remotely

Reports to: VP, Marketing

Charitybuzz is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law.

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Experience and Entertainment Director: Charitybuzz Access (New York, NY or Los Angeles, CA) To Top

WHO WE ARE:

Charitybuzz Access is an invitation-only private members' club and the private sales arm of Charitybuzz, the world's largest impact marketplace with more than $550M raised for charity to date. Charitybuzz Access offers members extraordinary experiences and unique luxuries unavailable to the general public as well as highly bespoke experiences, organized upon request - all in support of important charities making a difference. We are proud to work with many of the world’s brightest stars, inspiring leaders and change-making organizations to offer unparalleled access to the people, places and events that define our generation and redefine what it means to live the good life.

POSITION OVERVIEW:

The Experience and Entertainment role presents an exciting opportunity to join the Access team in a leadership position and significantly amplify our charitable fundraising efforts while making dreams come true for members.

Part Business Development and part Project Management, you will be responsible for managing a team tasked with the curation and fulfillment of unique, high value experiences and items for private clients across Charitybuzz categories - sport, lifestyle, travel, business and entertainment. In addition, you will be responsible for managing talent relations and growing brand partnerships within the entertainment category. Past experiences have ranged from a walk-on role in Billions, and dinner with Bradley Cooper to master classes with A-listers and private event access. Success will require strategic competence, excellent management skills, and strong relationships within the entertainment industry coupled with a passion for entertainment and social good!

RESPONSIBILITIES:
- Works with charities, talent, talent managers, partners and internal teams to curate outstanding experiences for Access members
- Brainstorms creative experience and event ideas and provides pricing estimates, and best practices to maximize fundraising for foundation partners
- Manages team responsible for the fulfillment and redemption of experience requests to help ensure a seamless and white glove member experience
- Oversees the Access private member portal and the publication of compelling new member experience opportunities each week
- Manages experience promotion in partnership with the marketing team
- Provides weekly reporting to management

SKILLS:
- Experience in talent acquisition and relationship management
- Experience managing and growing teams
- Excellent written and verbal communication skills
- Project management proficiency
- A business development mindset
- A passion for and knowledge of all things entertainment!
- Luxury brand or concierge experience a plus

REPORTS TO: Head of Charitybuzz Access

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Director of Business Development (New York, NY) To Top

Ready to transform the e-commerce industry into a generator of social good? Ready to combine your sales and leadership superpowers to reach thousands of new nonprofits and unlock unrestricted funding for them? We sure are, and we’re looking for you to join us, and lead partnership development and the growth of our outside sales team.

Charitybuzz is the world’s leading impact marketplace for once-in-a-lifetime experiences, exclusive items and unmatched access. Through our premier auction platform, upscale shopping experience and concierge business, Charitybuzz has raised $550+ million for cause to date. In addition to incredible luxury travel, VIP event experiences, and rare memorabilia and collectibles, Charitybuzz features exclusive access to the world’s most influential personalities – Sir Paul McCartney, Stephen and Ayesha Curry, Tim Cook, Beyoncé, Eddie Vedder, Jack Nicklaus, Anna Wintour, Warren Buffett, Robert De Niro, and many more.

Each purchase generates charitable impact in partnership with more than 4,500 non-profit organizations, including MusiCares, Robert F. Kennedy Human Rights, and Leukemia & Lymphoma Society. That’s where you come in – strategically and aggressively growing partnerships within the nonprofit sector.

ROLE OVERVIEW:

Charitybuzz is looking for a driven, passionate, and experienced individual to lead our Business Development team. As the Director of Business Development, you will be tasked with two primary objectives. First, you will leverage your hands-on experience and network cultivated from working in sales or the nonprofit sector to develop new, lasting partnerships with charitable organizations. Second, you will help build and manage a team of high-performing sales professionals to support the achievement of Charitybuzz’s long term growth strategies.

Charitybuzz’s fundraising capabilities, driven by over 250,000 registered philanthropic customers, has delivered more than half-a-billion dollars in unrestricted funding to our nonprofit partners. Still, our list of active nonprofit partners only represents a small fraction of the nonprofit organizations registered in the US. We believe our platform and services can unlock vast funding potential for nonprofit organizations, and we’re looking for the right person to lead this effort.

Charitybuzz is positioned for major immediate growth. To do so, we’re investing greater resources in our sales department. In this role, you will work closely with the Vice President of Business Development to recruit and manage a strong, energetic team of sales professionals.

RESPONSIBILITIES:

Partnership Development:
- Leverage your existing rolodex to build an immediate portfolio of new business.
- Develop and effectively manage a robust pipeline of prospective charitable organizations.
- Identify and represent Charitybuzz at conferences, conventions, or other nonprofit and industry events where our business and brand stand an opportunity to grow.
- Produce against annual sales goals both individually and as a department.

Sales Team Growth and Management:
- Manage existing members of the Business Development team (Business Development Associates and Business Development Managers).
- Support the Vice President of Business Development in building a team of sales professionals to help achieve our long term goals.
- Create and maintain a departmental culture consistent with achieving lofty goals.
- Work alongside the directors of the Business Development department’s three “sister” sales departments to develop and implement creative strategies to drive the entire business forward.

Sales Team Innovation:
- Develop and deploy innovative lead-generation strategies to increase our top-of-funnel activity.
- Develop and implement tools and systems to support an efficient sales cycle and scale the business development department.
- Understand relevant existing and emerging market trends to help better develop nonprofit partnerships.
- Evaluate existing partnerships and trends with an eye toward building on what works and changing what does not.

WHO YOU ARE:

  • Proven sales leader with a track record of exceeding revenue goals.
  • Strong communicator, with an emphasis on detail and efficiency.
  • Personable and enthusiastic, with inherent networking and sales skills.
  • Effective manager with the ability to get the most out of a team and the individuals who comprise it.
  • Relentlessly committed to results, and willing to do what it takes to get the job done.
  • Resilient and unwilling to let complications or failures stand in the way of personal and professional growth.
  • Creative thinker who doesn’t believe in letting the status quo dictate the future.
  • Outspoken leader who will contribute to the culture of the company and its employees.

QUALIFICATIONS AND REQUIREMENTS:

  • 5-10 years of experience working in a fast-paced sales, consulting, or nonprofit development role.
  • 3-5 years of experience in a supervisory or management role.
  • Proven track record in performing against aggressive sales goals.
  • Existing network of nonprofit sector contacts a plus.
  • Able to work from Charitybuzz’s office in New York City (2 days per week min.).
  • Bachelor's Degree in related field.

COMPENSATION:

  • Base salary and uncapped commission (Annual OTE: $120,000)
  • Participation in Charitybuzz’s annual company bonus plan
  • Participation in Charitybuzz’s health and financial security plans
  • Participation in Charitybuzz’s 401k plan

REPORTS TO: Vice President, Business Development

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Customer Care Representative (New York, NY) To Top

OVERVIEW

Charitybuzz, the premier online auction site featuring extraordinary experiences and one-of-a-kind luxury items benefiting important charities, seeks a Customer Care Representative to provide exceptional support for our high net worth community of auction bidders, winners, and internal teams. This position will report to the Customer Service Manager.

RESPONSIBILITIES:

Customer Care

  • Responds to incoming auction and website-related phone calls and emails
  • Resolves customer complaints and issues
  • Assists auction winners with scheduling and redemption
  • Provides support for auction payment settlement and collection
  • Provides customer support for Shipping department as needed

Customer Account Management

  • Provide dedicated account management for assigned top bidders, including auction support, payment assistance, redemption & scheduling assistance as needed
  • Provide concierge-level scheduling assistance to winners of high dollar auctions and select custom experiences
  • Provides scheduling and tracking assistance for winners of major annual and themed auctions

Inter-department liaison

  • Performs data collection and capture of customer feedback
  • Supports client/donor management
  • Website/Admin troubleshooting and Dev implementation support
  • Contact/correspondence routing to all other departments
  • Refund determinations and entry

QUALIFICATIONS:

  • Bachelor’s Degree required.
  • Superior written and verbal interpersonal communication and customer service skills.
  • Excellent phone manner.
  • The ability to make decisions, solve problems, and prioritize assignments.
  • A minimum of 2 years experience dealing in a high-end, high-touch hospitality environment.
  • Experience in a remote working environment.
  • Must have access to a dedicated and uninterrupted work area during business hours.

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