Charitybuzz and COVID-19: Read about our response to the crisis and its impact on charities.
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Charitybuzz & COVID-19
We are here for you, now more than ever. Unprecedented situations like this affect the most vulnerable among us first and often hardest, including our charitable partners. Charitybuzz remains dedicated to our mission and we thank you, our cherished customers, for your participation in raising vital funds for causes globally.

A few helpful updates
We are committed to providing the most incredible experiences and highest standard of service. With so many factors evolving rapidly due to COVID-19, we understand you likely have questions about auction fulfillment. Charitybuzz is working diligently to understand and adapt to the changing landscape, innovate for the best possible solutions, and relay updates to our community. We are collaborating with our non-profit partners and donors to ensure changes to fulfillment are handled appropriately and transparently.
  • Fulfillment for postponed events will be extended and honored accordingly. We will work with auction winners to make arrangements based on the new time period provided, understanding those proposed reschedule dates may change again.
  • Until an official announcement has been made about an event cancellation or rescheduling, the event will be considered viable. If no announcements are made and the listed event date passes with no fulfillment opportunity, refund eligibility will be determined at that time.
  • Events and experiences with non-scheduled dates that were set to expire in 2020 and have not been cancelled by the charity/donor will be extended into 2021.
  • For events and experiences that have been confirmed as cancelled, refunds may take up to 60 days to be processed. In this uncertain time, retrieving the refund amount from our charitable partners encompasses additional challenges, so we want to set the 60-day timeframe to manage expectations. As always, we do our best to serve you as promptly as possible.
  • If you won an auction for a since-cancelled event or experience and would like to generously forfeit your refund in order to support the non-profit beneficiary, Charitybuzz will gladly work with you to obtain proper tax documentation and answer any questions.
We are sincerely grateful for your contributions and understanding, and are committed to work alongside you toward making an impact. Please do not hesitate to reach out to Charitybuzz Customer Service, as our team stands ready to listen, troubleshoot and provide the best possible solutions to the unexpected challenges we are all facing together: cs@charitybuzz.com.