After winning Redemption information will be emailed to the winning bidder within two business days of payment settlement. The redemption contact will work with the winning bidder to fulfill the lot within the appearance times, time constraints, event dates or locations, and other particulars listed in the lot details.
Does your experience require tickets? In most cases, Tickets for experiences are shipped to the winner. Please see “How Shipping Works ” above for shipping details for tickets.
Scheduling your experience Specifics vary per lot, so please review your lot carefully before bidding. Most experiences will be organized between you and the Redemption Contact you’re provided after the lot closes via email. You will be expected to maintain timely communication with your Redemption Contact throughout the redemption process, as specified in your Buyer Terms of Use. Failure to participate in a timely manner may jeopardize your experience and your rights to a refund should there be a problem.
Getting to the experience Specifics vary per lot. Unless the Lot Details specifically include transportation, lodging or other incidentals, Buyers are responsible for their travel and accommodations. It’s important to note that such arrangements are also at the Buyer’s own risk. Purchases will not be eligible for refund due to travel delays or cancellations.
During the experience Specifics vary per lot. Work with your redemption contact to define the details and any “day-of” contacts which may be critical before departing as it can be challenging to support your urgently after hours and on weekends.
After the experience Specifics vary per lot. All done with your experience? Let us know how it went.