It’s easy. First, tell us a little about yourself like your name, contact information, shipping address and payment information. It’s a simple, 3-step registration process that takes just a few minutes. When you’re done, you can place bids, create a watch list of items you’re interested in, and modify your account settings. Questions? Email email@example.com or call (212) 243-3900 Monday-Friday 9 AM – 6 PM ET.
Frequently Asked Questions
|Email your question to firstname.lastname@example.org or
call (212) 243-3900 Monday - Friday 9 AM – 6 PM ET.
Joining And Logging In
When you win an auction, we’ll process your credit card right away for the winning bid amount, shipping and handling, and sales tax, if applicable. Your credit card will only be charged if you’re an auction winner.
Not a dime. You’re credit card will only be charged if you’re an auction winner.
This is serious stuff, so safeguarding your personal information is of the utmost importance to us. We adhere to the PCI Data Security Standard (PCI DSS) which is a set of requirements around data security that covers areas like security policies and their enforcement, system and network architecture, software design, and monitoring and testing. All transactions are conducted via a Secure Sockets Layer (SSL) encrypted channel. Your credit card information and other personally identifiable information (PII) is never sent in plain unencrypted text. Transaction information is stored in a secure and encrypted manner. From a physical security standpoint, our servers are maintained in a secured, limited-access hosting center. Our employees have access to your name and contact information, but no one has access to your credit card information.
Never. We will not share any of your personal information with commercial third parties. If you win an auction, we will give your name and contact information to the benefiting nonprofit so they can formally thank you for your generous bid.
You sure can. Log into your Charitybuzz account. Find the item you are interested in and click the Watch button. Now you can keep track of the closing date, next minimum bid and number of bids from your Account page. We’ll email you a reminder to bid the morning items you are watching close. You can remove an item from your watch list from your Account page or by clicking the Watch button again.
Sorry kids, all Charitybuzz registered bidders must be of legal age. Some auction experiences, such as set visits, walk-on roles and tickets to shows are not appropriate for children. Those restrictions are outlined in the terms. If you have any questions about children attending an auction experience as the winner's guest, please email email@example.com before placing your bid.
Managing My Account
Yes, you can change your current password. After logging into your account, click Account info / Change my password. If you have any problems, email firstname.lastname@example.org and let us know.
Be creative and have fun with your Charitybuzz screen name – after all, thousands of people around the world are going to see it (keep it clean!) Choose any screen name you like, and we’ll let you know if it’s already in use. If you want to change your screen name, contact us at email@example.com, and we’ll be happy to change it for you.
Log onto your Charitybuzz account, then click Account info. You can edit or add a new credit card there.
No problem, just make sure you have the card that you want to use marked as your Primary Credit Card in your Account so we’ll be sure to charge the right card when you win.
Browsing and Searching
Have fun exploring Charitybuzz! The wide range of incredible experiences and products you’ll find may surprise you. Browse by category or check out our Closing Next, Most Popular and Recently Added tabs on the home page. You can also bid for a cause at charitybuzz.com/auctions. Search for a specific item using the Search field in the upper right corner. Happy hunting!
Yes, check out recently closed auctions at charitybuzz.com/auctions/closed. Just click the View All Items button on the page, then the Display Closed Items checkbox.
See the latest and the greatest under the Recently Added tab on our home page.
Find out what we have up our sleeves at charitybuzz.com/auctions.
We’re pretty up front about our inner workings, but at the request of a significant number of our donors and winners, we do not disclose the final auction price of items that have closed.
A Deal is an auction item with a top bid that's at least 50% of the estimated value, and has no reserve. But don't wait -- this Deal will close in the next few hours .
Bidding On & Paying for Auction Items
If you’ve already joined the Charitybuzz community, just log in and you’re ready to go. If you haven’t joined, take a few moments to register now.
To place a bid, input the “next minimum bid” amount or the maximum amount you want to bid into the field and click the Bid Now button. You will be asked to confirm your bid on the following page. Be sure to click the Confirm Bid button, otherwise your bid will not be placed.
A Max Bid is the most you are willing to pay for an auction item. Consider placing a Max Bid if you don’t have time to monitor an auction. Your Max Bid won't be displayed to other bidders, but will be displayed as the current bid based on the bidding increment. You won’t pay the Max Bid amount unless another bid increases yours to the next increment. Here’s an example:
- Auction item #29643 has a current bid of $0. The minimum bid is $300.
- Juan places and confirms a Max Bid of $500. Juan's bid is displayed as $300. The next minimum bid is $350.
- Sally places a bid of $350, but she is automatically notified onscreen that the bid was not accepted because it did not exceed the Max Bid placed by a previous bidder (Juan).
- Juan's bid is automatically increased to $350.
- If no other bids are placed, Juan is the winner at $350.
- If another bidder overtakes Juan's $500 max bid, Juan will receive an outbid notice.
It doesn’t happen very often, but a donor will occasionally request that we set a minimum or “reserve” amount that an item must sell for in order to be won in auction. Reserves are placed most frequently in artwork because artists have to make sure their work doesn’t get devalued by selling for too little. You also might see reserves for vehicles or other very high value items.
Sure thing! You will receive an email the moment you are outbid. Place Charitybuzz on your safe sender list so that these and other important notices don’t get caught by your spam filter.
When a bid is placed in the final 10 minutes of an item's closing, the time gets extended 10 minutes. As long as bids keep coming in, the time will keep getting extended. This allows competing bidders a chance to stay in the race.
LIVE BID items are our way of letting Charitybuzz bidders in on the excitement of a live auction -- without having to get into a tux or ball gown. Charities frequently conduct live auctions at gala events. We help get the bidding started by putting live auction items online first. We close the online bidding the day of the event and bid on behalf of our top bidder during the live auction. If you are one of the top bidders on a LIVE BID item, we’ll contact you ahead of time to confirm your participation. Questions? Email firstname.lastname@example.org or call (212) 243-3900 Monday-Friday 9 AM – 6 PM ET.
During a meet and greet with a celebrity, you get say hello and introduce yourself. You may be able to take a photo together or have something signed. We don’t always know how long this meeting will last -- it may be brief or last for a several minutes or even longer. You may share this special experience with other lucky fans or guests. We do our best to give you all the details up front in the description, so be sure to read it carefully. If you have questions about a particular meet and greet, please email us at email@example.com or call (212) 243-3900 Monday-Friday 9 AM-6 PM ET with any questions before placing your bid.
We’ll send you an email with the good news as soon as the auction is over. After your credit card has been successfully processed, you will receive a Congratulations email complete with all the details and a receipt.
The credit card you provided when you joined will automatically be billed for the final bid amount, including shipping, handling and any applicable sales tax. For auction lots that are of a very high value, we can accept wire transfers or bank checks. If you are interested in paying this way, please contact us prior to the auction close at firstname.lastname@example.org or at (212) 243-3900 9 AM – 6 PM ET. Charitybuzz does not accept personal checks.
We charge a minimum of $9.95 for delivery, shipping and handling for tangible and non-tangible items. Terms may indicate special delivery instructions or geographic limits for some items. Shipping charges may vary based upon the location of the winner.
We’re law abiding citizens and here’s what the law demands: Since Charitybuzz Inc. is registered in the state of New York and California, some items are subject to sales tax if they are shipped to New York or California. New York or California sales tax will be charged on your winning bid amount and shipping charge. Sales tax is considered a destination tax. The value of the tax is determined by your shipping address on file. According to New York state law and California state law, the percentage value of tax charged will vary based on the city. If no shipping address is specified in your account, the system will automatically use your billing address as a destination. In this case, sales tax will be charged based on the address where your credit card is registered. Questions? Email email@example.com or call (212) 243-3900 Monday-Friday 9 AM – 6 PM ET.
Typically, the amount paid above the estimated value of the item is considered tax deductible. We’re not tax experts and can’t provide tax letters or tax advice. Winners receive a receipt that can be submitted to a tax professional for determining any tax-deductible amount.
Absolutely! Log in to your Account, and click on View my shipping address on file. You can edit your shipping address there.
No, and we’re pretty strict about this. Here’s the legalese: All bids placed on the Charitybuzz website are legally binding. If you are the successful bidder, you will enter into a legal contract to purchase the item and will be considered the buyer of the lot. Please consider your bids carefully before placing them.
Lucky you! You may have received a special reward from us via email. To redeem your Charitybuzz reward, simply click the link provided within the email. The link will prompt you to sign into your Charitybuzz account and bring you directly to your Charitybuzz account page. You'll see a pop-up letting you know that the reward has been automatically saved to your account.
To use your reward, select the rewards code from the drop down menu in the bid box when you're ready to place your bid. You'll see a pop-up confirming that your reward has been applied. If your bid does not meet the minimum needed to redeem the reward, a notification will appear at the top of the screen. Once the auction closes and you are the winning bidder, the reward will be shown in your email receipt.
Each reward can only be applied to one auction item at a time. If you do not win that item, you'll have the opportunity to use the rewards code on a new auction item any time before the reward's expiration date. You can keep track of all your rewards on your account page.
For questions on rewards, you can reach the customer service team from our contact page.
Redeeming My Winnings
Tangible items: We want to make sure your item arrives safely and quickly. Hard copies of tickets, travel certificates and merchandise are shipped via FedEx as quickly as possible after a credit card has been charged. We use professional shipping services for delivery of high-value, tangible items and will work closely with you to arrange a convenient delivery date. We insure tangible items for the full value of the winning bid.
Non-Tangible Items: We’re into saving trees and minimizing carbon emissions. That’s why we email winners detailed redemption instructions for experiences and redemption certificates that are in electronic format. Need a hard copy? No problem, just let us know.
One of our super-professional auction specialists will contact you and work closely with you to coordinate your celebrity experience for a mutually agreeable date. You are welcome to contact this auction specialist at any time with questions or concerns.
We screen auction winners and their guests for suitability regarding celebrity experiences. In certain cases, a criminal background check is conducted with the winner's consent.
Yes, we’re happy to put our access at your fingertips! Email us at firstname.lastname@example.org and share your wish list. One of our team members will contact you to learn more about what you want to accomplish and discuss next steps, as well as pricing estimates.
Partnering with charitybuzz
We’d love to! If your nonprofit is interested partnering with Charitybuzz, please contact email@example.com or call (800) 577-3617 9 AM – 6 PM ET.
You’re the best! Please email us at firstname.lastname@example.org or call (212) 243-3900 Monday-Friday 9 AM-6 PM ET to discuss your donation idea.
Charitybuzz is a for-profit company with a mission to raise as much money as possible for charity. There are no upfront fees for a nonprofit to work with us, but we do keep 20 percent of the proceeds at the end of the auction to cover our full suite of services and website upkeep. Services Charitybuzz provides to our nonprofit partners include: assisting with the collection of items and experiences, writing auction copy and securing images, marketing, media promotion and social media support, shipping and reconciliation, scheduling and more. Excluding this fee, 100 percent of net proceeds go directly to the nonprofit.
Absolutely! We’re a global community, although some items may be restricted to a specific geographic area. Please read the description and terms carefully before you place a bid.
We process all charges in US dollars. We show the current conversion rate so our bidders can view the cost in their local currency at the time of bidding. All charges will be in US dollars at the day of the close of the auction.