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Frequently Asked Questions

Joining And Logging In

How do I join Charitybuzz?

What do I need to do to bid?

Why do you need my credit card information if I haven’t won anything yet?

Does it cost anything to join?

What security measures does Charitybuzz use to keep my personal and credit card information safe?

Are you going to sell my email address to spammers?

Can children bid on auction items?

MANAGING MY ACCOUNT

I forgot my password. How do I log in?

Can I change my password?

How do I choose or change my screen name?

How can I update my credit card information?

Can I alternate charges between credit cards?

Browsing and Searching

General Tips

Can I search auctions by charity beneficiary?

Can I track items I’m interested in?

Can I see what’s new at Charitybuzz?

How come I can’t see the winning bid amount?

What makes a deal?

BIDDING ON AUCTION ITEMS

How do I place a bid?

I don’t live in the United States. Can I bid?

Can I retract a bid?

What does Max Bid mean?

What is Reserve Bid?

What are the bidding increments?

Will I get notified if I am outbid?

What does Live Bid mean in the auction lot title and description?

Why did the auction extend by 10 minutes after I placed my bid?

What does Meet & Greet mean?

How do I know if I'm the winning bidder?

PAYING FOR AUCTION ITEMS

How do I pay for an item?

Shipping and Handling

Will I be charged sales tax?

Is the amount I paid for an auction item tax deductible?

Can I have items that I win shipped to a different address?

How do I redeem my Charitybuzz reward?

Redeeming My Winnings

When will I receive my item?

How do I arrange the celebrity experience I won?

Does Charitybuzz conduct background checks?

I have a specific request for an experience but don’t see it on your site. Can you help me?

Partnering with charitybuzz

Can my nonprofit work with Charitybuzz?

How can I donate to a Charitybuzz auction?

Does Charitybuzz charge a fee to its nonprofit partners?