Joining And Logging In
Registering is an easy, three-step process. To begin, just click the link on the upper right hand corner of your screen. First, create a username and password, or connect to Charitybuzz through your Facebook account. This username will be displayed anytime
you place a bid. Next, provide us with contact information and your shipping address. Lastly, add payment information to your account (Don’t worry, you won’t be charged unless you win an auction!). When you’re finished, you can place bids,
track auction lots that interest you through a personal Watchlist, and modify your account settings. Questions? Email email@example.com or call (212) 243-3900 Monday-Friday
9 AM – 6 PM ET.
It’s easy. First, tell us a little about yourself like your name, contact information, shipping address and payment information. It’s a simple, 3-step registration process
that takes just a few minutes. When you’re done, you can place bids, create a watch list of items you’re interested in, and modify your account settings. Questions? Email firstname.lastname@example.org or
call (212) 243-3900 Monday-Friday 9 AM – 6 PM ET.
Your credit card will only be charged if you’re an auction winner. When you win an auction, we’ll process your credit card right away for the winning bid amount, shipping and handling, and sales tax, if applicable.
There is no cost to become a Charitybuzz bidder. Your credit card will only be charged if you win an auction lot.
This is serious stuff, so safeguarding your personal information is of the utmost importance to us. We adhere to the PCI Data Security Standard (PCI DSS) which is a set of requirements around data security that covers areas like security policies
and their enforcement, system and network architecture, software design, and monitoring and testing. All transactions are conducted via a Secure Sockets Layer (SSL) encrypted channel. Your credit card information and other personally identifiable
information (PII) is never sent in plain unencrypted text. Transaction information is stored in a secure and encrypted manner. From a physical security standpoint, our servers are maintained in a secured, limited-access hosting center. Our
employees have access to your name and contact information, but no one has access to your credit card information.
Never. We will not share any of your personal information with commercial third parties. If you win an auction, we will give your name and contact information to the benefiting nonprofit so they can formally thank you for your generous bid.
Sorry kids, all Charitybuzz registered bidders must be of legal age. Some auction experiences, such as set visits, walk-on roles and tickets to shows, are not appropriate for children. Those restrictions are outlined in terms and conditions.
If you have any questions about children attending an auction experience as the winner's guest, please email email@example.com before placing your bid.
MANAGING MY ACCOUNT
You can reset your password by clicking here. If you have any problems, email firstname.lastname@example.org, and we will gladly reset your password for you.
Yes! To change your current password, log into your Charitybuzz account. You can change your password under Password Assistance on your account page. If you have any problems, email email@example.com.
Be creative and have fun with your Charitybuzz screen name – after all, thousands of people around the world are going to see it. Choose any screen name you like, and we’ll let you know if it’s already in use. If you want to change your screen
name, contact us at firstname.lastname@example.org, and we’ll be happy to change it for you.
Log into your Charitybuzz account and then click your screen name in the upper right corner to take you to your account information. You can edit, or add, a new credit card under Address and Billing Info.
Yes, but make sure to mark the card that you would like to use as the primary credit card in your account. This way, we’ll charge the right card when you win.
Browsing and Searching
Exploring incredible experiences and products begins at the Charitybuzz home page. Browse our carousel of buzzworthy packages, or scroll down to find a wide range of auction lots by category.
To browse by interest, simply select your category of choice from Celebrity, Entertainment, Music, Travel, Sports and more. To refine your results further, select a sub-category such as Meet & Greets or Behind the Scenes.
Each category or sub-category can be sorted by Closing Next, Estimated Value and Newly Added. You can find these sort options in the drop down menu above the array of auction lots.
To see an array of auction items supporting a specific charity, click the Charities link in the top navigation. In the drop down menu, search to find your charity of choice, or scroll through the list of nonprofit organizations that have current open
Tracking the experiences and items you’re passionate about is easier than ever. Simply hover over the auction lot of your choice on the homepage. When Watchlist appears, click on the + to add that lot to your personal Watchlist. To view all the auction lots you are watching, visit your account page by clicking your screen name on the top right hand corner of the website.
Find the latest auction lots on the homepage by selecting All Lots in the category menu and sorting by Newly Added.
We’re pretty up front about our inner workings, but at the request of a significant number of our donors and winners, we do not disclose the final auction price of items that have closed.
A Deal is an auction lot with a top bid that is 50% or less of the estimated value and a close time that is approaching soon.
BIDDING ON AUCTION ITEMS
If you’ve already joined the Charitybuzz community, just log in and you’re ready to go. If you haven’t joined, take a few moments to register now.
To place a bid, input either the next minimum bid amount or the maximum amount you want to bid into the field highlighted in red and click the Bid Now button. You will then be asked to confirm your bid. Be sure to click the Confirm Bid button, otherwise your bid will not be placed.
Absolutely! We’re a global community, although some items may be restricted to a specific geographic area. Please read the description and terms carefully before you place a bid.
No, and we’re pretty strict about this. Here’s the legalese: All bids placed on the Charitybuzz website are legally binding. If you are the successful bidder, you will enter into a legal contract to purchase the item and will be considered the
buyer of the lot. Please consider your bids carefully before placing them.
A Max Bid is the most you are willing to pay for an auction item. Consider placing a Max Bid if you don’t have time to monitor an auction. Your Max Bid won't be displayed to other bidders, but will be displayed as the current bid based on the
bidding increment. You won’t pay the Max Bid amount unless another bidders’ bid increases your bid to the next increment. Here’s an example:
Auction item #29643 has a current bid of $0. The minimum bid is $500.
Jake places and confirms a Max Bid of $1000. Jake's bid is displayed as $500. The next minimum bid is $550.
Isabella places a bid of $550, but she is automatically notified onscreen that her bid was not accepted, because it did not exceed the Max Bid placed by a previous bidder (Jake).
Jake's bid is automatically increased to $550.
If no other bids are placed, Jake is the winner at $550.
If another bidder overtakes Jake's $1000 max bid, Jake will receive an outbid notice via email, and an alert will appear near his account name on the top right corner of the Charitybuzz website.
Occasionally, a donor will request that we set a minimum price, or Reserve amount, that an auction lot must reach in order to be won. Reserve Bids are placed most frequently in artwork, vehicles or other very high value auction lots.
Yes! You will receive an email and a notification on your account the moment you are outbid. Place email@example.com on your safe sender list so that these important notices don’t get caught by
your spam filter. If you use Gmail, you may want to move Charitybuzz emails into your primary folder. To receive these important updates via push notifications on your iPhone, download the Charitybuzz app from the iPhone App Store.
Live Bid auction lots are our way of letting Charitybuzz bidders in on the excitement of a live auction -- without having to wear a tux or ball gown. Charities often hold live auctions at their annual galas. With Live Bid, Charitybuzz helps
kick start the bidding by putting these auction items online first. We close the online bidding the day of the event, and bid on behalf of our top bidders during the live auction. If you are one of the top bidders on a Live Bid item, someone
from the Charitybuzz team will contact you ahead of time to confirm your participation.
When a bid is placed during the final 10 minutes before an auction’s designated close time, that close time will be extended by an additional 10 minutes from when the last bid is placed. As long as bidders keep bidding, that time will keep being extended. This allows competing bidders a chance to stay in the race.
During a Meet & Greet with a celebrity, you get say hello and introduce yourself. You may be able to take a photo together or have something signed. We don’t always know how long this meeting will last -- it may be brief or last for several
minutes or even longer. You may share this special experience with other lucky fans or guests. We do our best to give you all the details up front in the description, so please read it carefully. If you have questions about a particular meet
and greet, email us at firstname.lastname@example.org or call (212) 243-3900 Monday-Friday 9 AM-6 PM ET before placing your bid.
We’ll send you an email with the good news as soon as the auction is over. After your credit card has been successfully processed, you will receive a congratulations email complete with all the details and a receipt.
PAYING FOR AUCTIONS ITEMS
The credit card you provided when you joined will automatically be billed for the final bid amount, including shipping, handling and any applicable sales tax. For auction lots that have a very high value, we can accept wire transfers or bank
checks. If you are interested in paying this way, please contact us prior to the auction close at email@example.com or at (212) 243-3900 9 AM – 6 PM ET. Charitybuzz does not
accept personal checks.
The minimum shipping, handling and applicable insurance charge for non-tangible items is $9.95. Detailed redemption information will be emailed to the winning bidder. The minimum shipping charge for hard copies of tickets and certificates is
$14.95. The minimum shipping charge for merchandise is $19.95 (shipments outside the U.S. are subject to additional shipping and customs fees). Tickets, certificates and merchandise are typically shipped with signature required, unless otherwise
specified, via professional carrier. In some cases, tickets will be left at the venue’s “Will Call” window under the winner’s name. Merchandise is insured for the winning amount. Terms may indicate special delivery instructions or geographic
limits for some items. Shipping and handling charges for some merchandise will be determined based upon the winning bidder’s shipping address. Additional shipping fees will appear as a separate charge after the final cost has been determined.
These charges are based on several factors including, but not limited to:
- Oversized packaging
- Physical weight
- Fragile packaging
- Warehousing fees
- Customs fee for shipments outside the U.S.
- Additional domestic, and international insurance.
For more information, email firstname.lastname@example.org
Since Charitybuzz is registered in the states of New York and California, some items are subject to sales tax if they are shipped to New York or California. New York or California sales tax will be charged on your winning bid amount and shipping
charge. Sales tax is considered a destination tax. The value of the tax is determined by your shipping address on file. According to New York state law and California state law, the percentage value of tax charged will vary based on the city.
If no shipping address is specified in your account, the system will automatically use your billing address as a destination. In this case, sales tax will be charged based on the address where your credit card is registered.
Typically, the amount paid above the retail market value of the item is considered tax deductible. The retail market value of an item is considered the cost of tangible goods and services received. Charitybuzz also supplies an estimated value
for experiences, which is the amount we feel an auction may sell for based on our previous auctions, however the final bid often exceeds this amount. Winners receive a receipt containing the retail market value of their purchase that can be
submitted to a tax professional for determining any tax-deductible amount. Please note that we’re not tax experts and can’t provide tax letters or tax advice.
Absolutely! Log into your account, and click on “view my shipping address on file.” You can edit your shipping address there.
To redeem your Charitybuzz reward, simply click the link provided within your reward email. The link will bring you directly to your Charitybuzz account page. You'll see a pop-up letting you know that the reward has been automatically saved to your account.
You can also type the reward code directly into the reward box on your account page.
To use your reward, select the reward code from the drop down menu in the bid box when you're ready to place your bid. You'll see a message confirming that
your reward has been applied. If your bid does not meet the minimum needed to redeem the reward, a notification will appear. Once the auction closes and you are the winning bidder, the reward will be shown in your email receipt.
You can keeptrack of all your rewards on your account page.
Redeeming My Winnings
TANGIBLE ITEMS: We want to make sure your item arrives safely and quickly. Hard copies of tickets, travel certificates and merchandise are shipped via FedEx as quickly as possible after a credit card has been charged. We use professional shipping services
for delivery of high-value, tangible items and will work closely with you to arrange a convenient delivery date. We insure tangible items for the full value of the winning bid.
NON-TANGIBLE ITEMS: We’re into saving trees and minimizing carbon
emissions. That’s why we email winners detailed redemption instructions for experiences and redemption certificates that are in electronic format. Need a hard copy? No problem, just let us know.
Someone from the Charitybuzz Customer Concierge team will contact you to coordinate your celebrity experience on a mutually agreeable date. You are welcome to contact this Customer Concierge at any time with questions or concerns.
We screen auction winners and their guests for suitability regarding celebrity experiences. In certain cases, a criminal background check is conducted with the winner's consent.
Yes, we’re happy to put our access at your fingertips! Email us at email@example.com or visit our Dream Big page to request a special experience. Someone from our Customer Concierge team
will reach out to learn more about your dream and discuss next steps, as well as pricing estimates.
Partnering with charitybuzz
If you’re interested in partnering with Charitybuzz to raise funds, please contact firstname.lastname@example.org or call 800-577-3617 9 AM – 6 PM ET.
It’s easy! Simply fill out our donation form.
There are no upfront fees to partner with Charitybuzz. At the end of each auction, Charitybuzz keeps 20 percent of the total raised to cover its comprehensive services and website upkeep. Charitybuzz provides its partners with full auction management,
including: brainstorming and strategy, collection of auction lots, writing copy and securing images, graphic design, marketing and promotions, shipping and reconciliation, as well as access to our community of socially conscious bidders. Excluding
this fee, 100 percent of net proceeds go directly to the nonprofit.